Chatbot: Reservasi Restoran Online pada Facebook Messenger

Authors

  • Muhammad Saiqul Haq AppServation Co., Ltd
  • Bayu Waspodo Universitas Islam Negeri Syarif Hidayatullah Jakarta
  • Nuryasin Nuryasin Universitas Islam Negeri Syarif Hidayatullah Jakarta

DOI:

https://doi.org/10.15408/aism.v4i1.19765

Keywords:

Chatbot, Rule-based model, Facebook Messenger, Waterfall, Behavior-driven Development

Abstract

Akses chatbot yang diberikan oleh Facebook ke dalam aplikasi Messenger memberikan peluang besar bagi pelaku bisnis untuk meraih pengguna Facebook yang mencapai 1,2 miliar. Sebagai perusahaan yang pelanggan utamanya berasal dari Facebook, maka AppServation Co., Ltd perlu melakukan pengembangan pada produknya untuk memberikan layanan secara langsung kepada pelanggannya melalui chatbot. Penelitian ini bertujuan meningkatkan layanan pelanggan AppServation Co., Ltd dengan menambahkan fitur reservasi berupa chatbot yang terdapat pada Facebook Messenger. Reservasi dapat dilakukan tanpa mengharuskan pelanggan mengunjungi halaman reservasi yang berada di luar Facebook. Metode pengembangan sistem yang digunakan untuk membangun chatbot pada sistem berjalan adalah menggunakan metode pendekatan analisis terstruktur (waterfall). Pengujian atas sistem yang dibangun dengan menggunakan metode behavior-driven development. Hasil pengujian sistem menunjukkan bahwa dengan sistem chatbot mampu melayani permintaan reservasi pada platform Facebook Messenger.

Downloads

Download data is not yet available.

Author Biography

  • Muhammad Saiqul Haq, AppServation Co., Ltd
    CTO @ AppServation Co., Ltd

References

R. P. Smith, “The Impact of Online Reservation Systems: For Chain Restaurants,” University of Houston, 2011.

B. A. Shawar dan E. Atwell, “Accessing an Information System by Chatting,” Natural Language Processing and Information Systems. Springer-Verlag, pp. 407–412, 2004.

E. Dohrmann, J. Hugi, R. Schneider, dan C. Eggenberg, “Bridging the virtual and the physical space: Kornelia–a chatbot for public libraries,”no. February 2017, pp. 0–7, 2010.

M. Lasek dan S. Jessa, “Chatbots for Customer Service on Hotels Websites,” Information Systems in Management, vol. 2, no. 2, hal. 146–158, 2013.

S. Sayed, R. Jain;, B. Lokhandwala;, F. Barodawala;, dan M. Rajkotwala;, “Android based Chat-Bot,” International Journal of Computer Applications, vol. 137, no. 10, 2016.

E. Bahartyan;, N. Bahtiar, dan I. Waspada;, “Integrasi Chatbot Berbasis Aiml Pada Website E-Commerce Sebagai Virtual Assistant Dalam Pencarian dan Pemesanan Produk (Studi Kasus Toko Buku Online Edu4indo.Com),” Jurnal Masyarakat Indonesia, vol. 5, no. 10, 2014.

E. Nila S. C. P. dan I. Afrianto, “Rancang bangun aplikasi chatbot informasi objek wisata kota Bandung dengan pendekatan natural language processing (studi kasus di Dinas Kebudayaan dan Pariwisata Kota Bandung),” Jurnal Ilmiah Komputer dan Informatika (KOMPUTA), vol. 4, no. 1, pp. 49-54, 2015.

B. A. Shawar dan E. Atwell, “Chatbots : Are they Really Useful ?,” in LDV-Forum, 2007.

A. Dingli dan D. Scerri. Building a Hybrid: Chatterbot – Dialog System. In: Habernal I., Matoušek V. (eds) Text, Speech, and Dialogue. TSD 2013. Lecture Notes in Computer Science, vol 8082. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-40585-3_19

E. L. Amalia, D. W. Wibowo, "Rancang Bangun Chatbot Untuk Meningkatkan Performa Bisnis," Jurnal Ilmiah Teknologi Informasi Asia, vol. 13, no. 2, pp. 137-142, 2019.

L. Zhang, “Building Facebook Messenger,” 2011. [Online]. Tersedia: pada:https://www.facebook.com/notes/facebookengineering/building-facebook-messenger/10150259350998920. [Diakses: 31-Mar-2017].

A. Joshi and M. J. Carman, “SarcasmBot: An open-source sarcasm-generation module for chatbots,” in Fourth InternationalWorkshop on Issues of Sentiment Discovery and Opinion Mining (WISDOM), 2015, August 2015.

Downloads

Published

2021-04-26

Issue

Vol. 4 No. 1 (2021): Applied Information System and Management (AISM)

Section

Articles

License

Copyright © by the authors. Articles published in Applied Information System and Management (AISM) are open access and distributed under the terms of the Creative Commons Attribution-ShareAlike 4.0 International License (CC BY-SA 4.0), https://creativecommons.org/licenses/by-sa/4.0/.

Authors retain copyright of their work without restriction and grant AISM a non-exclusive right of first publication. Under this license, anyone may share and adapt the article for any purpose, including commercially, provided that appropriate credit is given to the authors and to the first publication in AISM, a link to the license is provided, any changes are indicated, and adapted works are distributed under the same license.

Authors may deposit any version of their article, including the submitted manuscript, the accepted manuscript, and the published version, in institutional or subject repositories and on personal websites at any time, without embargo, with a full citation and a link to the DOI once published. Material from third parties that is not covered by the CC BY-SA 4.0 license is marked in the article.

See the Copyright and License policy: https://journal.uinjkt.ac.id/index.php/aism/CopyrightNotice

How to Cite

Chatbot: Reservasi Restoran Online pada Facebook Messenger. (2021). Applied Information System and Management (AISM), 4(1), 23-30. https://doi.org/10.15408/aism.v4i1.19765