Ida Bagus Nyoman Mantra, Nengah Dwi Handayani, Dewa Gede Agung Gana Kumara



Politeness is a way to communicate so that speakers do not feel pressured, cornered, and offended. Using polite language makes the speech partners and interlocutors feel respected and comfortable and do not cause misunderstanding. In classroom communication, language politeness is vital to maintain harmonious interactions between students and lecturers. It is not merely needed during face-to-face learning, but it is also required during online learning. This study investigates the language politeness strategies students and university lecturers employ during the online learning processes. The researchers in this study used a qualitative approach. The data were collected through conducting observation, recording, and field notes. This study found that several language politeness strategies were employed by the students and the lecturer, namely: the maxim of tact, the maxim of generosity, the maxim of appreciation, the maxim of humility, the maxim of agreement, and the maxim of sympathy. The findings of this study provide implications to enrich the knowledge relevant to the theories and principles concerning effective language politeness strategies used during the learning process.


Kesantunan adalah cara berkomunikasi agar penutur tidak merasa tertekan, terpojok, dan tersinggung. Menggunakan bahasa yang santun membuat mitra tutur dan lawan bicara merasa dihargai dan nyaman serta tidak menimbulkan kesalahpahaman. Dalam komunikasi kelas, kesantunan berbahasa sangat penting untuk menjaga keharmonisan interaksi antara mahasiswa dan dosen. Tidak hanya dibutuhkan saat pembelajaran tatap muka, tetapi juga dibutuhkan saat pembelajaran daring. Penelitian ini mengkaji strategi kesantunan berbahasa yang digunakan mahasiswa dan dosen selama proses pembelajaran daring. Peneliti dalam penelitian ini menggunakan pendekatan kualitatif. Data dikumpulkan melalui observasi, pencatatan, dan catatan lapangan. Penelitian ini menemukan beberapa strategi kesantunan berbahasa yang digunakan oleh mahasiswa dan dosen, yaitu: maksim kebijaksanaan, maksim kedermawanan, maksim penghargaan, maksim kerendahan hati, maksim kesetujuan, dan maksim simpati. Temuan penelitian ini memberikan implikasi untuk memperkaya pengetahuan yang relevan dengan teori dan prinsip mengenai strategi kesantunan berbahasa yang efektif yang digunakan selama proses pembelajaran.

How to Cite: Mantra, Ida B. N., Handayani, N. D., Kumara, Dewa G. A. G. (2022). Language Politeness Strategies Employed by Lecturers and Students in Online Learning. IJEE (Indonesian Journal of English Education), 9(2), 249-265. doi:10.15408/ijee.v9i2.27069


bahasa; kesantunan; daring; pembelajaran; language; politeness; online; learning


Anyanwu, E. C. (2016). Sociocultural influences on effective English communication of Nigerian undergraduates. Mgbakoigba: Journal of African Studies, 6(1).

Astawa, I. N., Mantra, I. B. N., & Widiastuti, I. A. M. S. (2017). Developing communicative English language tests for tourism vocational high school students. International Journal of Social Sciences and Humanities, 1(2), 58–64.

Astawa, I. N., Mantra, I. B. N., & Widiastuti, I. A. M. S. (2018). Communicative English Language Test : A Prospective Measuring Device For Tourism Practitioners ’ Employability. PROCEEDING The 9th International Conference of Rural Research and Planning Group (IC-RRPG), 9(July), 219–230.

Elhadi, N. E. M. (2018). The Impact of YouTube, Skype and WhatsApp in Improving EFL Learners’ Speaking Skills. International Journal of Contemporary Applied Researches, 5(5), 18–31.

Fitriah, F., & Hidayat, D. N. (2018). Politeness: Cultural Dimensions of Linguistic Choice. IJEE (Indonesian Journal of English Education), 5(1), 26–34.

Fitriyah, F., Dewi, N., Putra, O. P., & Sulistyawati, M. E. S. (2020). Lecturers’ Politeness Strategies and Students’ Compliance in English for Foreign Language (Efl) Class. Language Literacy: Journal of Linguistics, Literature, and Language Teaching, 4(1), 75–91.

Gladkova, M., Ilyashenko, L., Kutepov, M., Smirnova, Z., & Vaganova, O. (2019). Development of communicative competencies of students in the context of blended learning. Amazonia Investiga, 8(18), 313–322.

Handayani, N. D., Mantra, I. B. N., & Suwandi, I. N. (2019). Integrating collaborative learning in cyclic learning sessions to promote students’ reading comprehension and critical thinking. International Research Journal of Management, IT and Social Sciences, 6(5), 303–308.

Hennink, M., Hutter, I., & Bailey, A. (2020). Qualitative research methods. Sage.

Ifechelobi, J. (2014). Politeness in Language Use: A Study of Undergraduates of Nnamdi Azikiwe University, Awka. AFRREV IJAH: An International Journal of Arts and Humanities, 3(4), 60–69.

Kebritchi, M., Lipschuetz, A., & Santiague, L. (2017). Issues and Challenges for Teaching Successful Online Courses in Higher Education. Journal of Educational Technology Systems, 46(1), 4–29.

Kurniawan, E. (2018). Politeness of Women’S Language (Joseigo) By Shin Tanokura in Drama Series of Oshin. JAPANEDU: Jurnal Pendidikan Dan Pengajaran Bahasa Jepang, 3(1), 60.

Leech, G. N. (2014). The pragmatics of politeness. Oxford Studies in Sociolinguist: Oxford University Press

Mantra, I.B.N, Kumara, D. A. G. (2018). Folktales As Meaningful Cultural and Linguistic Resources To Improve Students’ Reading Skills. Lingua Scientia, 25(2), 83.

Mantra, I. B. N., Handayani, N. D., & Pramawati, A. A. I. Y. (2021). Alternative Learning Methods Employed by Language Teachers in the New Normal of COVID-19. IJEE (Indonesian Journal of English Education), 8(2), 232–246.

Mantra, I. B. N., Puspawati, D. A., Widiastuti, I. A. M. S., & Handayani, N. D. (2020). Bio-Linguistic Acquisition of Balinese Medicinal Plants by Biology Students. International Journal of Applied Science and Sustainable Development (IJASSD), 2(1), 10–14.

Marsih, L. (2010). Linguistic politeness in different cultures. Jurnal Universitas 17 Agustus 1945 Surabaya, 10(01), 1–7.

Ningsih, R., Boeriswati, E., Muliastuti, L., & Jakarta, U. N. (2020). 3 1,2,3. 7(1), 159–169.

Nurjanah, O. W. (2017). Male and Female Student’s Linguistic Politeness in Speaking Classroom. IJPTE : International Journal of Pedagogy and Teacher Education, 1(2), 147–154.

Putra, P., Liriwati, F. Y., Tahrim, T., Syafrudin, S., & Aslan, A. (2020). The Students Learning from Home Experiences during Covid-19 School Closures Policy In Indonesia. Jurnal Iqra’ : Kajian Ilmu Pendidikan, 5(2), 30–42.

Radhika, V. (2017). Importance of Communication in Language Learning. Ijellah, V(II), 127–131.

Rahayu, R. P., & Wirza, Y. (2020). Teachers’ Perception of Online Learning during Pandemic Covid-19. Jurnal Penelitian Pendidikan, 20(3), 392–406.

Rahmi, G. (2020). Students’ Politeness Strategies in Texting (a) Lecturer. Journal of Language and Literature, 8(1), 44–58.

Sari, H., Palangngan, S. T., Samsinar, S., & Beta, P. (2020). The Principle of Language Politeness in the Discourse of Husband-Wife Dialogue at Toronge, Baranti District of Sidenreng Rappang Regency. Ethical Lingua: Journal of Language Teaching and Literature, 7(2), 264–270.

Shamahmudova, A. F. (2021). Linguistic Politeness Strategy as a Regulator of Verbal Interaction. Bulletin of Chelyabinsk State University, 58(7), 159–167.

Syafrizal, S., & Putri, F. S. (2020). a Linguistic Politeness: an Analysis of Gender Differences in Speaking Classroom. English Education : Journal of English Teaching and Research, 5(2), 169–178.

Taylor, S. J., Bogdan, R., & DeVault, M. (2015). Introduction to qualitative research methods: A guidebook and resource. John Wiley & Sons.

Widiastuti, I. A. M. S., Mantra, I. B. N., Sukoco, H., & Santosa, M. H. (2021). Online assessment strategies to enhance students’ competence and their implementational challenges. JEES (Journal of English Educators Society), 6(2), 245–251.

Widya. (2018). Maxims of Politeness in Students-Lecturers Whatsapp Conversation. Journal of English Language and Culture, 8(1), 71–79.

Yeomans, M., Kantor, A., & Tingley, D. (2019). The politeness package: Detecting politeness in natural language. R Journal, 10(2), 489–502.

Yule, G., & Widdowson, H. G. (1996). Pragmatics. Oxford university press.

Zarei, N., & Fathi, K. (2020). A Review of the Literature on Integration of WhatsApp into English Language Classroom. Journal of Humanities and Social Sciences Research, 2(2), 23–28.

Full Text: PDF

DOI: 10.15408/ijee.v9i2.27069


  • There are currently no refbacks.

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.