Qualitative Evaluation of User Acceptance Readiness to the Implementation of the Health Center Management Information System (SIMPUS) at the South Tangerang City Health Center
Abstract
The success of implementing an Information System (IS) depends on how the system is run by its users. User readiness plays an essential role in ensuring the successful implementation of new technology or system. To improve the quality of health services, the South Tangerang City Health Center has implemented the Health Center Management Information System (SIMPUS), but it is not following its objectives. The implementation of SIMPUS further hampers the smooth running of health services and the performance of the Puskesmas. This study aims to understand the level of user acceptance of SIMPUS implementation and explore the factors that influence it. The study used the Technology Readiness Acceptance Model (TRAM) and qualitative methods to explore data that could not be obtained from quantitative research by collecting interview data and Focus Group Discussion (FGD). The results show that the Technology Readiness Index factor influences the dimensions of the Technology Acceptance Model. Perceived usefulness significantly affects the intention to use SIMPUS to encourage acceptance of SIMPUS implementation. In contrast, insecurity does not affect perceived usefulness in SIMPUS use because users have not optimally used SIMPUS
Keywords
Full Text:
PDFReferences
I. Yunita, "Pengukuran Kepuasan Pengguna terhadap Tulis (Technology Uin Library Information System) pada Pusat Perpustakaan UIN Syarif Hidayatullah Jakarta," Skripsi, UIN Syarif Hidayatullah, Jakarta, 2017.
M. Y. Florestiyanto, "Evaluasi kesiapan pengguna dalam adopsi sistem informasi terintegrasi di bidang keuangan menggunakan metode technology readiness index," in Seminar Nasional Informatika (SEMNASIF), 2015, vol. 1, no. 4.
A. Subiyakto, Alan, A. R., and M. Kartiwi, & Putra, S. J., "Model Keberhasilan Proyek Sistem Informasi," 1-12., 2014.
M. Sheu and H. Kim, "User readiness for is development: An examination of 50 cases," Systems Research and Behavioral Science: The Official Journal of the International Federation for Systems Research, vol. 26, no. 1, pp. 49-61, 2009.
C. H. Lin, H. Y. Shih, and P. J. Sher, "Integrating technology readiness into technology acceptance: The TRAM model," Psychology & Marketing, vol. 24, no. 7, pp. 641-657, 2007.
N. Guhr, T. Loi, R. Wiegard, and M. H. Breitner, "Technology readiness in customers’ perception and acceptance of mobile payment: An empirical study in Finland, Germany, the USA and Japan," 2013.
R. Walczuch, J. Lemmink, S. Streukens, and Management, "The effect of service employees’ technology readiness on technology acceptance," Information & Management, vol. 44, no. 2, pp. 206-215, 2007.
P. Godoe and T. Johansen, "Understanding adoption of new technologies: Technology readiness and technology acceptance as an integrated concept," Journal of European Psychology Students, vol. 3, no. 1, 2012.
M. Martens, O. Roll, and R. Elliott, "Testing the technology readiness and acceptance model for mobile payments across Germany and South Africa," International Journal of Innovation and Technology Management, vol. 14, no. 06, p. 1750033, 2017.
A. Subiyakto, A. R. Ahlan, S. J. Putra, and M. Kartiwi, "Validation of information system project success model: A focus group study," SAGE Open, vol. 5, no. 2, pp. 1-14, 2015.
A. Parasuraman, "Technology Readiness Index (Tri): A Multiple-Item Scale to Measure Readiness to Embrace New Technologies," Journal of Service Research, vol. 2, no. 4, pp. 307-320, 2000..
A. Parasuraman and C. L. Colby, "An updated and streamlined technology readiness index: TRI 2.0," Journal of service research, vol. 18, no. 1, pp. 59-74, 2015.
F. D. Davis, "Perceived usefulness, perceived ease of use, and user acceptance of information technology," MIS quarterly, pp. 319-340, 1989.
V. Venkatesh and F. D. Davis, "A theoretical extension of the technology acceptance model: Four longitudinal field studies," Management science, vol. 46, no. 2, pp. 186-204, 2000.
V. Venkatesh and H. Bala, "Technology acceptance model 3 and a research agenda on interventions," Decision sciences, vol. 39, no. 2, pp. 273-315, 2008.
R. Walczuch, J. Lemmink, and S. Streukens, "The effect of service employees’ technology readiness on technology acceptance," Information Management, vol. 44, no. 2, pp. 206-215, 2007.
L. J. Moleong, Metodologi Penelitian Kualitatif .Edisi Revisi. Bandung: PT.Remaja Rosdakarya., 2016.
P. Sugiyono, Metode penelitian kuantitatif, kualitatif, dan kombinasi (mixed methods). Bandung: Alfabeta . 2017.
S. Siregar, Metode Penelitian Kuantitatif Cetakan Ketiga. Jakarta: Prenamedia Group, 2013.
J. S. C. Lin and H. C. Chang, "The role of technology readiness in self‐service technology acceptance," Managing Service Quality: An International Journal, vol. Vol. 21 No. 4, 2011..
M. L. Gillenson and D. L. Sherrell, "Enticing online consumers: an extended technology acceptance perspective," Information & management, vol. 39, no. 8, pp. 705-719, 2002.
F. Ardyanto, "Evaluasi Kualitatif Penerapan Sistem Single Sign On di UIN Syarif Hidayatulla Jakarta.," Sistem Informasi Fakultas Sains dan Teknologi, UIN Syarif Hidayatullah Jakarta, 2017.
K. Adiyarta, D. Napitupulu, H. Nurdianto, R. Rahim, and A. Ahmar, "User acceptance of E-Government Services Based on TRAM model," in IOP Conference Series: Materials Science and Engineering, 2018, vol. 352, no. 1: IOP Publishing, p. 012057.
M. Van Compernolle, R. Buyle, E. Mannens, Z. Vanlishout, E. Vlassenroot, and P. Mechant, "" Technology readiness and acceptance model" as a predictor for the use intention of data standards in smart cities," Media and Communication, vol. 6, no. 4, pp. 127-139, 2018.
DOI: https://doi.org/10.15408/aism.v5i1.10589 Abstract - 0 PDF - 0
Refbacks
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
EDITORIAL ADDRESS:
Department of Information Systems, Faculty of Science and Technology,
Universitas Islam Negeri (UIN) Syarif Hidayatullah Jakarta
Faculty of Science and Technology Building, 3rd Floor, 1st Campus, Universitas Islam Negeri (UIN) Syarif Hidayatullah Jakarta
Jl. Ir. H. Juanda No. 95, Ciputat Timur, Kota Tangerang Selatan, Banten 15412, Indonesia.
Tlp/Fax: +622174019 25/+62217493315.
E-mail: aism.journal@apps.uinjkt.ac.id, Website: https://journal.uinjkt.ac.id/index.php/aism
Applied Information System and Management (AISM) by the Department of Information Systems, Faculty of Science and Technology, Universitas Islam Negeri (UIN) Syarif Hidayatullah Jakarta, Indonesia is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Based on a work at https://journal.uinjkt.ac.id/index.php/aism.