Job Satisfaction Judging from the Emotional Labor
Abstract
Keywords
References
Brotheridge, C. M., & Lee, R. T. (2003). Development and validation of the emotional labour scale. Journal of Occupational and Organizational Psychology, 76(3), 365–379.
Depdiknas. (2006). Standar Kompetensi Kurikulum Pendidikan Nasional. Jakarta: Depdiknas. 47-48.
Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: the broaden-and-build theory of positive emotions. American Psychologist, 56(3), 218–226.
Hanggraeni, D. (2011). Perilaku Organisasi. Jakarta: Lembaga Penerbit Fakultas Ekonomi Universitas Indonesia.
Hartatik, P. I. (2014). Buku Praktis Mengembangkan SDM. Jogjakarta: Suka Buku.
Hasibuan, N., Hartini, S., & Mirza, R. (2019). Emotional Labor ditinjau dari Kepribadian Big Five pada Perawat di Rumah Sakit Umum Sari Mutiara Medan. Jurnal Psikologi, 4(2).
Hidayatullah, M. F. (2009). Guru Sejati : Membangun Insan Berkarakter Kuat dan Cerdas. Surakarta: PT. Yuma Pustaka.
Lee, M., & Jang, K. S. (2019). Nurses’ emotions, emotional labor, and job satisfaction. International Journal of Workplace Health Management.
Robbins, S., & Judge, T. (2012). Perilaku Organisasi, Edisi Duabelas. Jakarta: Salemba Empat.
Rouxel, G., Michinov, E., & Dodeler, V. (2016). The influence of work characteristics, emotional display rules and affectivity on burnout and job satisfaction: a survey among geriatric care workers. International Journal of Nursing Studies, 62, 81–89.
Sihotang, Y.O., dan Febriyanti, D.A. (2020). Hubugan antar hardiness dengan emotional labor pada guru sekolah luar biasa (SLB) di Kota Semarang. Jurnal Empati, 8(4), 77-84.
Sarraf. (2018). Relationship between Emotional Labor and Intrinsic Job Satisfaction: The Moderating Role of Gender. Journal of Entrepreneurship & Organization Management.
DOI: 10.15408/tazkiya.v8i2.15868
Refbacks
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.