User Satisfaction on Academic Information System in UIN KH Abdurrahman Wahid Pekalongan

Alvita Tyas Dwi Aryani, Ahmad Rosyid, Bill Pangayow


The aim of this research is to evaluate the satisfaction level of students, lecturers, and educational staff towards the integrated academic information system, Sistem Informasi Akademik Terpadu (SIKADU), at UIN KH Abdurrahman Wahid Pekalongan, and to test whether there are any differences in satisfaction levels among these three groups. Additionally, this study aims to identify any issues encountered by users while utilizing it. The population for this research consists of users of SIKADU in UIN KH Abdurrahman Wahid Pekalongan. A convenience sampling technique was employed, and 162 respondents were selected as the sample. The data was analyzed using descriptive statistics, Kruskal Wallis and Cronbach's alpha test. The findings revealed that (1) there are significant differences in satisfaction levels among these three groups (2) 61.8% of the respondents were satisfied with the performance of SIKADU (3) only 17.3% of respondents accessed SIKADU on a daily basis (4) the majority of respondents (67.3%) accessed SIKADU through their mobile phones while at home (5) all dimensions of satisfaction measurement were deemed valid and reliable (6) the primary obstacles faced by the academic community were related to inputting data during course input and downloading scoring forms using SIKADU.


End user computing satisfaction, integrated academic information system, level of satisfaction, SIKADU performance, state islamic university

Full Text:



M. K. Al-Kofahi, H. Hassan, and R. Mohamad, “Information Systems Success Model: A Review of Literature,” International Journal of Innovation, vol. 12, no. 8, 2020.

C.-K. Hou, “Examining users’ intention to continue using business intelligence systems from the perspectives of end-user computing satisfaction and individual performance,” International Journal of Business Continuity and Risk Management, vol. 8, no. 1, pp. 49–70, 2018.

V. P. Aggelidis and P. D. Chatzoglou, “Hospital information systems: Measuring end user computing satisfaction (EUCS),” Journal of Biomedical Informatics, vol. 45, no. 3, pp. 566–579, Jun. 2012, doi: 10.1016/j.jbi.2012.02.009.

W. H. DeLone and E. R. McLean, “Information Systems Success Measurement,” ISY, vol. 2, no. 1, pp. 1–116, Aug. 2016, doi: 10.1561/2900000005.

B. Ives, M. H. Olson, and J. J. Baroudi, “The measurement of user information satisfaction,” Commun. ACM, vol. 26, no. 10, pp. 785–793, Oct. 1983, doi: 10.1145/358413.358430.

J. E. Bailey and S. W. Pearson, “Development of a Tool for Measuring and Analyzing Computer User Satisfaction,” Management Science, vol. 29, no. 5, pp. 530–545, May 1983, doi: 10.1287/mnsc.29.5.530.

john Brooke, “SUS: A ‘Quick and Dirty’ Usability Scale,” in Usability Evaluation In Industry, CRC Press, 1996.

W. J. Doll and G. Torkzadeh, “The Measurement of End-User Computing Satisfaction,” MIS Quarterly, vol. 12, no. 2, p. 259, Jun. 1988, doi: 10.2307/248851.

“What is the meaning of end user computing in Information Technology? - Quora.” (accessed Oct. 04, 2017).

A. Cucus and G. Halim, “Testing User Satisfaction Using End-User Computing Satisfaction (EUCS) Method in Hospital Management Information System (SIMRS) (Case Study at the Regional Public Hospital dr. A. Dadi Tjokrodipo),” Journal of Information Engineering and Applications, vol. 9, no. 5, p. 54, 2019.

H. Adrianti and H. Usman, “Pengaruh Faktor End User Computing Satisfaction (EUCS) Terhadap Manfaat Nyata Pengguna Sistem Informasi Elektronik (E-Puskesmas) di Puskesmas Sawah Besar Jakarta,” Indonesian of Health Information Management Journal (INOHIM), vol. 6, no. 2, Art. no. 2, 2018, doi: 10.47007/inohim.v6i2.21.

K. Ayu and S. O. R, “Analisis Kepuasan Masyarakat Kota Depok Terhadap Penggunaan Aplikasi Depok Single Window Dengan Menggunakan EUCS,” Techno.Com, vol. 21, no. 4, Art. no. 4, Nov. 2022, doi: 10.33633/tc.v21i4.5782.

M. Azwar, I. Surandari, and H. Djohar, “Evaluating The Library Website Of The Indonesian Ministry Of Education And Culture Through The End-User Computing Satisfaction (EUCS) Model,” Library Philosophy and Practice (e-journal), Apr. 2020, [Online]. Available:

A. Fitriansyah and I. Harris, “Pengukuran Kepuasan Pengguna Situs Web Dengan Metode End User Computing Satisfaction (EUCS),” Query: Journal of Information Systems, vol. 2, no. 1, Art. no. 1, Apr. 2018, doi: 10.58836/query.v2i1.1552.

M. Sugandi and R. M. Halim, “Analisis End-User Computing Satisfaction (Eucs) pada Aplikasi Mobile Universitas Bina Darma,” SISTEMASI, vol. 9, p. 143, Jan. 2020, doi: 10.32520/stmsi.v9i1.625.

Purwanto and P. B. D. Hedin, “Measurement of user satisfaction for web-base academic information system using end-user computing satisfaction method,” IOP Conf. Ser.: Mater. Sci. Eng., vol. 909, no. 1, p. 012044, Dec. 2020, doi: 10.1088/1757-899X/909/1/012044.

N. A. O. Saputri and A. Alvin, “Measurement of User Satisfaction Level in the Bina Darma Information Systems Study Program Portal Using End User Computing Satisfaction Method,” journalisi, vol. 2, no. 1, pp. 154–162, Mar. 2020, doi: 10.33557/journalisi.v2i1.43.

W. A. Ramadhan, S. Setiyowati, and B. Widada, “Measuring User Satisfaction Online-KRS Using End User Computing Satisfaction Method,” TIKomSiN, vol. 9, no. 2, p. 25, Nov. 2021, doi: 10.30646/tikomsin.v9i2.578.

D. Store, “Apa Itu Siakad? Pengertian, Tujuan, Manfaat dan Fungsinya,” Deepublish Store, Oct. 07, 2020. (accessed Jun. 06, 2023).

J. Borg, C. M. Scott-Young, and N. Borg, “What Generation Z needs: the role of project-based organizations in creating career sustainability,” International Journal of Managing Projects in Business, vol. 16, no. 3, pp. 571–591, Jan. 2023, doi: 10.1108/IJMPB-12-2022-0273.

H. Lassleben and L. Hofmann, “Attracting Gen Z talents: do expectations towards employers vary by gender?,” Gender in Management: An International Journal, vol. 38, no. 4, pp. 545–560, Jan. 2023, doi: 10.1108/GM-08-2021-0247.

L. Xiao and S. Dasgupta, “Measurement of user satisfaction with web-based information systems: An empirical study,” Eighth Americas Conference on Information Systems, Jan. 2002.

R. McHaney, R. Hightower, and J. Pearson, “A validation of the end-user computing satisfaction instrument in Taiwan,” Information & Management, vol. 39, no. 6, pp. 503–511, May 2002, doi: 10.1016/S0378-7206(01)00119-7.

J. Deng, J. Liu, T. Yang, and C. Duan, “Behavioural and economic impacts of end-user computing satisfaction: Innovative work behaviour and job performance of employees,” Computers in Human Behavior, vol. 136, p. 107367, Nov. 2022, doi: 10.1016/j.chb.2022.107367.

A. R. Yudistira, H. H. Nuha, and K. A. Achmad, “User Satisfaction Analysis of PeduliLindungi Application Using End User Computing Satisfaction (EUCS) Method,” in 2022 9th International Conference on Electrical Engineering, Computer Science and Informatics (EECSI), Jakarta, Indonesia: IEEE, Oct. 2022, pp. 193–197. doi: 10.23919/EECSI56542.2022.9946559.

P. C. Saputra, “User Satisfaction Analysis of Mobile eProperty Management Application Using End-User Computing Satisfaction Method (Case Study : Apartments in Jakarta),” in 2021 International Conference on Electrical and Information Technology (IEIT), Sep. 2021, pp. 281–285. doi: 10.1109/IEIT53149.2021.9587435.

A. Rosyid, A. Fakhrina, and I. Z. Fuad, “Evaluasi Kualitas Layanan Pendidikan pada STAIN Pekalongan dengan Instrumen Servqual,” JURNAL PENELITIAN, vol. 9, no. 2, 2012, doi: 10.28918/jupe.v9i2.138.

A. Rosyid, “Mahasiswa Ekonomi Syariah di Mata Pengguna Lulusan,” JURNAL PENELITIAN, pp. 85–100, Jun. 2016, doi: 10.28918/jupe.v13i1.1185.

K. C. Laudon and J. P. Laudon, Management information systems: managing the digital firm, Thirteenth Edition. Boston: Prentice Hall, 2014.

B. Ives, M. Olson, and J. J. Baroudi, “The Measurement of User Information Satisfaction,” Social Science Research Network, Rochester, NY, SSRN Scholarly Paper ID 1290171, Oct. 1983. Accessed: Aug. 30, 2019. [Online]. Available:

J. E. Bailey and S. W. Pearson, “Development of a Tool for Measuring and Analyzing Computer User Satisfaction,” Management Science, vol. 29, no. 5, pp. 530–545, 1983.

W. J. Doll and G. Torkzadeh, “The Measurement of End-User Computing Satisfaction,” MIS Quarterly, vol. 12, no. 2, pp. 259–274, 1988, doi: 10.2307/248851.

P. Seddon and M.-Y. Kiew, “A Partial Test and Development of Delone and Mclean’s Model of IS Success,” Australasian Journal of Information Systems, vol. 4, no. 1, 1996, doi: 10.3127/ajis.v4i1.379.

M. A. Mahmood and S. K. Soon, “A Comprehensive Model for Measuring the Potential Impact of Information Technology on Organizational Strategic Variables*,” Decision Sciences, vol. 22, no. 4, pp. 869–897, 1991, doi: 10.1111/j.1540-5915.1991.tb00368.x.

J. Iivari, “An Empirical Test of the DeLone-McLean Model of Information System Success,” ACM SIGMIS Database, vol. 36, pp. 8–27, Jun. 2005, doi: 10.1145/1066149.1066152.

H. Landrum and V. R. Prybutok, “A service quality and success model for the information service industry,” European Journal of Operational Research, vol. 156, pp. 628–642, Aug. 2004, doi: 10.1016/S0377-2217(03)00125-5.

K. C. Laudon and J. P. Laudon, Management Information Systems: Managing The Digital Firm -12/E. Pearson Education, 2012. Accessed: Feb. 23, 2023. [Online]. Available:

W. Delone and E. McLean, “Information Systems Success: The Quest for the Dependent Variable,” Information Systems Research, vol. 3, pp. 60–95, Mar. 1992, doi: 10.1287/isre.3.1.60.

R. Kumar, Research Methodology: A Step-by-Step Guide for Beginners. SAGE, 2018.

DOI: Abstract - 0 PDF - 0


  • There are currently no refbacks.

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.


Department of Information Systems, Faculty of Science and Technology,
Universitas Islam Negeri (UIN) Syarif Hidayatullah Jakarta
Faculty of Science and Technology Building, 3rd Floor, 1st Campus, Universitas Islam Negeri (UIN) Syarif Hidayatullah Jakarta
Jl. Ir. H. Juanda No. 95, Ciputat Timur, Kota Tangerang Selatan, Banten 15412, Indonesia.
Tlp/Fax: +622174019 25/+62217493315.
E-mail:, Website:

Creative Commons Licence
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Applied Information System and Management (AISM) | E-ISSN: 2621-254 | P-ISSN: 2621-2536