Audit Procedures to Manage Information Systems Based on the DSS02 Domain in the COBIT5 Framework at Double - Six Luxury Hotel Seminyak

Muhammad Sahi, Ida Ayu Gde Suwiprabayanti Putra, I Gusti Ayu Sri Melati

Abstract


Double-Six Luxury Hotel is currently implementing Information Technology (IT) to support the company's operations. However, there are obstacles in implementing IT, such as users who fail to log in or log out and there are disruptions to the network server caused by the disconnection of the fiber optic cable. Based on this, it is necessary to audit information system governance. This study using the COBIT 5 Framework with a conceptual method. This research focuses on the DSS (Delivery, Support, and Service) domain in the DSS02 process. The purpose of the study was to determine the current level of capability (as-is) and expected conditions (to-be), gaps, and provide recommendations regarding information system governance at Double-Six Luxury Hotels. The results of this study indicate that the current condition of the DSS02 process capability level is at level 2 (Managed Process) with a percentage of 67.5% in the Very Achieved (L) category where the process has been managed well but only most of it is not entirely and the expected conditions are at level 3 (Build Process). Based on these results, it is known that in the DSS02 process there is a gap of 1 between as-is and to-be, so the management in the DSS02 process is sure to carry out process definition and process development at level 3 (building process) to achieve the specified level target

Keywords


Audit; Information System Governance; DSS02; COBIT 5; Capability Level

Full Text:

PDF

References


A. Subiyakto, A. R. Ahlan, M. Kartiwi, and S. J. Putra, “Measurement of the information system project success of the higher education institutions in Indonesia: a pilot study,” Int. J. Bus. Inf. Syst., vol. 23, no. 2, pp. 229–247, 2016.

D. Firmansyah, “Pengukuran Kapabilitas Pengelolaan Sistem Informasi Sub Domain Deliver, Service, Support 01 Menggunakan Framework Cobit 5 Studi Kasus: Politeknik Komputer Niaga LPKIA Bandung,” Proc. Konf. Nas. Sist. dan Inform., 2015.

LIU, Jianming, et al. Research and application of wireless sensor network technology in power transmission and distribution system. Intelligent and Converged Networks, 2020, 1.2: 199-220.

R. P. Kusuma, “Audit Teknologi Informasi Menggunakan Framework COBIT 5 pada Domain DSS (Deliver, Service, and Support)(Studi Kasus: Konsultan Manajemen Pusat),” J. Digit, vol. 9, no. 1, pp. 97–109, 2020.

A. Andriansyah, A. R. Perdanakusuma, and I. Aknuranda, “Evaluasi Tingkat Kapabilitas Manajemen Permintaan dan Insiden Layanan (DSS02) pada Badan Kepegawaian Daerah Kabupaten Lumajang Menggunakan Framework COBIT 5,” J. Pengemb. Teknol. Inf. dan Ilmu Komput. e-ISSN, vol. 2548, p. 964X, 2020.

fahrullah fahrullah and dewi agushinta R, “Audit Tata Kelola Sistem Informasi Perpustakaan Universitas Muhammadiyah Kalimantan TImur Menggunakan Framework COBIT 5,” J. Tek. Inform., vol. 6, no. 1, 2018, doi: http://dx.doi.org/10.51530/jutekin.v6i1.207.

HARTONO, Henny. Evaluating IT Governance at Network Access Provider on COBIT 5 Domain EDM. Journal of Systems Integration, 2021, 11.2: 1-10.

R. K. Candra, I. Atastina, and Y. Firdaus, “Audit teknologi informasi menggunakan framework COBIT 5 pada domain DSS (Deliver, Service, and Support)(Studi kasus: IGRACIAS Telkom University),” eProceedings Eng., vol. 2, no. 1, 2015.

AMALI, Lanto Ningrayati, et al. The measurement of maturity level of information technology service based on COBIT 5 framework. TELKOMNIKA (Telecommunication Comput. Electron. Control., vol. 18, no. 1, p. 133, 2020, doi: 10.12928/telkomnika. v18i1. 10582, 2020

B. Edy and A. Fahmi, “Analisis Proses Permintaan Layanan dan Insiden Menggunakan Framework COBIT 5 (DSS02) Dalam Pelayanan Terpadu Satu Pintu Pada BPPT Kota Semarang,” Sist. Inf., 2016, [Online]. Available: https://docplayer.info/47784047-Analisis-proses-permintaan-layanan-dan-insiden-menggunakan-framework-cobit-5-dss02-dalam-pelayanan-terpadu-satu-pintu-pada-bppt-kota-semarang.html.

FERNANDEZ, Maria E., et al. Implementation mapping: using intervention mapping to develop implementation strategies. Frontiers in public health, 2019, 7: 158.

AMINAH, Sitti; WARDANI, Dyah Kusuma. Readiness Analysis of Regional Innovation Implementation. Jurnal Bina Praja: Journal of Home Affairs Governance, 2018, 10.1: 13-26.

P. Sugiyono, “Metodologi penelitian kuantitatif kualitatif dan R&D,” Alpabeta, Bandung, 2012.

RAHIMIAN, Samaneh, et al. Developing a Customer Experience Management Framework in Hoteling Industry: A Systematic Review of Theoretical Foundations. Journal of Business Management, 2020, 12.3: 523-547.

CLARK, Lee Anna; WATSON, David. Constructing validity: New developments in creating objective measuring instruments. Psychological assessment, 2019, 31.12: 1412.

LIU, Jianming, et al. Research and application of wireless sensor network technology in power transmission and distribution system. Intelligent and Converged Networks, 2020, 1.2: 199-220.

FERNANDO, Yudi; JABBOUR, Charbel Jose Chiappetta; WAH, Wen-Xin. Pursuing green growth in technology firms through the connections between environmental innovation and sustainable business performance: does service capability matter?. Resources, Conservation and Recycling, 2019, 141: 8-20

M. P. Islamiah, “Tata kelola teknologi informasi (IT governance) menggunakan framework cobit 5: studi kasus Dewan Kehormatan Penyelenggara Pemilu (DKPP),” 2014.

ISACA, COBIT 5 for Information Security. ISACA, 2012

N. Ruswianto, E. Utami, and M. R. Arief, “Perancangan data primer untuk layanan e-government berbasis ketugasan dengan pendekatan model diagram raci (study kasus: Pemerintah kota magelang),” SEMNASTEKNOMEDIA ONLINE, vol. 6, no. 1, pp. 1–4, 2018.




DOI: https://doi.org/10.15408/aism.v4i2.19922 Abstract - 0 PDF - 0

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

EDITORIAL ADDRESS:

Department of Information Systems, Faculty of Science and Technology,
Universitas Islam Negeri (UIN) Syarif Hidayatullah Jakarta
Faculty of Science and Technology Building, 3rd Floor, 1st Campus, Universitas Islam Negeri (UIN) Syarif Hidayatullah Jakarta
Jl. Ir. H. Juanda No. 95, Ciputat Timur, Kota Tangerang Selatan, Banten 15412, Indonesia.
Tlp/Fax: +622174019 25/+62217493315.
E-mail: aism.journal@apps.uinjkt.ac.id, Website: https://journal.uinjkt.ac.id/index.php/aism


Creative Commons Licence
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Applied Information System and Management (AISM) | E-ISSN: 2621-254 | P-ISSN: 2621-2536 

https://journal.uinjkt.ac.id/index.php/aism