Library Service Quality Dalam Mewujudkan Excellent Service Untuk Kepuasan Pengguna (Perpustakaan Uin Imam Bonjol Padang: Concept For The Future)
Abstract
The library institution should be demonstrate the availability and accessibility of adequate learning resources for users. Library should be develop its internal organizational system (management), as well as conducting various surveys and evaluations that are oriented user satisfaction to see whether or not the library service. As one of the academic libraries, UIN Imam Bonjol Padang library needs to design how to realize excellent service for user satisfaction through LibQUAL dimension and elements of excellent service so that the services provided are oriented to user satisfaction and can be utilized optimally by the user At UIN Library Imam Bonjol Padang.
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Lembaga perpustakaan saat ini harus menunjukkan ketersediaan dan aksesibilitas sumber belajar yang memadai bagi pengguna perpustakan. Perpustakaan harus mengembangkan system organisasi internalnya (manajemen), serta melakukan berbagai survey dan evaluasi yang berorientasi pada kepuasan pengguna perpustakaan untuk melihat berhasil atau tidaknya layanan yang diberikan. Sebagai salah satu perpustakaan perguruan tinggi, perpustakaan UIN Imam Bonjol Padang perlu merancang bagaimana mewujudkan excellent service untuk kepuasan pengguna perpustakaan (pemustaka) melalui dimensi LibQUAL dan elemen dari excellent service, sehingga layanan yang diberikan berorientasi pada kepuasan pengguna perpustakaan dan dapat dimanfaatkan secara maksimal oleh pemustaka di Perpustakaan UIN Imam Bonjol Padang.
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DOI: 10.15408/bat.v24i2.8780
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