Perceived Usefulness and Ease of Use as Predictors of Early-year Lawyers Satisfaction with Law Pavilion Electronic Law Reports
Abstract
This study examined perceived usefulness and ease of use as predictors of early-year lawyers’ satisfaction with Law Pavilion Electronic Law Reports (LPELR). Descriptive survey design was adopted and questionnaire was the instrument used to collect data. Total population sampling was adopted to select sample size. A total of 300 copies of questionnaires were administered on the respondents. However, only 248 copies were returned completely filled and validated for the study. The Cronbach alpha reliability for the study is 0.782. It was found that there is strong positive relationship between perceived ease of use and perceived satisfaction and that there is positive relationship between perceived usefulness and perceived satisfaction. The study findings show that electronic law reports are easy to use and useful for early-year lawyers in their legal research. The study concludes that, as much as the law profession is conservative in nature, the use of e-law reports is making inroads to the profession. It was recommended that technical service provision by LPELR should be improved significantly. Above all, electronic law reports licensors should ensure that task importance of electronic law reports is given utmost consideration when they are designing the system qualities of e-law reports.
Keywords
References
Abugabah, A., Sanzogni, L., & Alfarraj, O. (2010). Evaluating the impact of information systems on end user performance: A proposed model. International Journal of Advanced Computer Science and Applications, 1(1), 22–29. https://doi.org/10.14569/IJACSA.2010.010104
Adeyemi, I. O., & Issa, A. O. (2020). Integrating Information System Success Model (ISSM) And Technology Acceptance Model (TAM): Proposing Students’ Satisfaction with University Web Portal Model. Record and Library Journal, 6(1), 69–79. https://doi.org/10.20473/rlj.V6-I1.2020.69-79
Al-Azawei, A., & Lundqvist, K. (2015). Learner differences in perceived satisfaction of an online learning: An extension to the Technology Acceptance Model in an Arabic sample. Electronic Journal of E-Learning, 13(5), 408–426.
Ariff, M. S. M., Shan, T. K., Zakuan, N., Ishak, N., & Wahi, M. R. (2014). Examining Users’ E-Satisfaction in the Usage of Social Networking Sites; Contribution from Utilitarian and Hedonic Information Systems. IOP Conference Series: Materials Science and Engineering, 58, 012004. https://doi.org/10.1088/1757-899X/58/1/012004
Chen, H.-R., & Tseng, H.-F. (2012). Factors that influence acceptance of web-based e-learning systems for the in-service education of junior high school teachers in Taiwan. Evaluation and Program Planning, 35(3), 398–406. https://doi.org/10.1016/j.evalprogplan.2011.11.007
Cho, E., & Kim, Y.-K. (2012). The Fffects of Website Designs, Self-Congruity, and Flow on Behavioral Intention. International Journal of Design, 6(2), 31–39.
Daneji, A. A., Ayub, A. F. Mohd., Jaafar, W. Ma. W., & Khambari, M. N. Md. (2017). Influence of Studentsr Perceived Ease of Use, Perceived Usefulness and Time Spent Towards Studentsr Continuance Intention Using MOOC Among Public University Students. Proceedings of the International Conference on Education in Muslim Society (ICEMS 2017). International Conference on Education in Muslim Society (ICEMS 2017), Banten, Indonesia. https://doi.org/10.2991/icems-17.2018.50
Davis, F. D. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13(3), 319–340. https://doi.org/10.2307/249008
Isaac, O., Abdullah, Z., Ramayah, T., Mutahar, A. M., & Alrajawy, I. (2018). Integrating User Satisfaction and Performance Impact with Technology Acceptance Model (TAM) to Examine the Internet Usage Within Organizations in Yemen. Asian Journal of Information Technology, 17(1), 60–78.
Kim, Y., & Lee, H. S. (2014). Quality, Perceived Usefulness, User Satisfaction, and Intention to Use: An Empirical Study of Ubiquitous Personal Robot Service. Asian Social Science, 10(11), 1–16. https://doi.org/10.5539/ass.v10n11p1
Liaw, S.-S. (2008). Investigating students’ perceived satisfaction, behavioral intention, and effectiveness of e-learning: A case study of the Blackboard system. Computers & Education, 51(2), 864–873. https://doi.org/10.1016/j.compedu.2007.09.005
Matusiak, K. K. (2012). Perceptions of usability and usefulness of digital libraries. International Journal of Humanities and Arts Computing, 6(1–2), 133–147. https://doi.org/10.3366/ijhac.2012.0044
Miyamoto, M., Kudo, S., & Lizuka, K. (2012). Measuring ERP Success: Integrated Model of User Satisfaction and Technology Acceptance; An Empirical Study in Japan. Journal Od Management Information System, 15, 172–185.
Ohk, K., Park, S.-B., & Hong, J.-W. (2015). The Influence of Perceived Usefulness, Perceived Ease of Use, Interactivity, and Ease of Navigation on Satisfaction in Mobile Application. Advanced Science and Technology Letters, 84, 88–92.
Oliha, F. O. (2014). Web Portal Usability among Nigerian University Students: A Case Study of University Of Benin, Nigeria. Nigerian Journal of Technology, 33(2), 199–206. https://doi.org/10.4314/njt.v33i2.9
Oluwatobi, O., Yemisi, B., & Christopher, O. (2014). Undergraduate Students’ Assessment of E-Portals in Selected Private Universities in South-West Nigeria. Journal of Emerging Trends in Computing and Information Sciences, 5(6), 492–498.
Petter, S., DeLone, W., & McLean, E. (2008). Measuring information systems success: Models, dimensions, measures, and interrelationships. European Journal of Information Systems, 17(3), 236–263. https://doi.org/10.1057/ejis.2008.15
Sanusi, N. U. Y., Sanjaya, I. M. G., & Sylvana, A. (2017). UT WEBSITE USER SATISFACTION IMPROVEMENT MODEL BASED ON PERCEIVED USEFULNESS, PERCEIVED EASE OF USE, PERCEIVED INFORMATION QUALITY AND PERCEIVED SYSTEM QUALITY (CASE STUDY ON PAGE WWW.MAKASSAR.UT.AC.ID). Proceedings Quality Assurance in Open University, 60–66.
Shin, D. H. (2009). An empirical investigation of a modified technology acceptance model of IPTV. Behaviour & Information Technology, 28(4), 361–372. https://doi.org/10.1080/01449290701814232
Su, N., He, J., Liu, Y., Zhang, M., & Ma, S. (2018). User Intent, Behaviour, and Perceived Satisfaction in Product Search. Proceedings of the Eleventh ACM International Conference on Web Search and Data Mining - WSDM ’18, 547–555. https://doi.org/10.1145/3159652.3159714
Sun, P.-C., Tsai, R. J., Finger, G., Chen, Y.-Y., & Yeh, D. (2008). What drives a successful e-Learning? An empirical investigation of the critical factors influencing learner satisfaction. Computers & Education, 50(4), 1183–1202. https://doi.org/10.1016/j.compedu.2006.11.007
Taiwo, A. A., & Airen, A. A. (2017). Perceived usefulness as a correlate of extent of Information and Communications Technologies (ICTs) use for teaching by library educators in universities in Nigeria. International Journal of Library and Information Science, 9(3), 14–24. https://doi.org/10.5897/IJLIS2016.0739
Tolentino, M. N. (2011). University Web Portals As Information Management Tool: Technology Acceptance Dimension. International Journal of Management & Information Systems (IJMIS), 15(3), 31–40. https://doi.org/10.19030/ijmis.v15i3.4640
Tung, F.-C. (2013). Customer satisfaction, perceived value and customer loyalty: The mobile services industry in China. African Journal of Business Management, 7(18), 1730–1737. https://doi.org/10.5897/AJBM10.383
Verma, M. K., & Laltlanmawii, R. (2016). Use and User’s Satisfaction on Library Resources and Services by U.G. Students of Government Hrangbana College, Aizawl: A Study. Journal of Advances in Library and Information Science, 5(1), 18–23.
Wang, J.-S., & Pho, T.-S. (2009). Drivers of customer intention to use online banking: An empirical study in Vietnam. African Journal of Business Management, 3(11), 669–677.
Zhu, D.-S., O’Neal, G. S., Lee, Z.-C., & Chen, Y.-H. (2009). The Effect of Trust and Perceived Risk on Consumers’ Online Purchase Intention. 2009 International Conference on Computational Science and Engineering, 4, 771–776. https://doi.org/10.1109/CSE.2009.338
DOI: 10.15408/bat.v26i2.15548
Refbacks
- There are currently no refbacks.
Copyright (c) 2020 Ismail Olatunji Adeyemi, Abdulwahab Olanrewaju Issa
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
