National Health Insurance, Profitability, and Service Quality: Case Study at the Private Hospital in West Java
Abstract
National health insurance is one of the government programs to facilitate health services for the people. The purpose of this research to determine whether there are effects of National Health Insurance program (JKN) on profitability and service quality at Juanda Kuningan Hospital, of West Java. The method using the paired-t-test to analyze the difference between before and after the National Health Insurance program. The result showed that there is a difference in profitability and service quality between pre and post the implementation of national health insurance program. Gross profit margin measured the profitability, net profit margin, return on total assets, and return on equity. This result means that the value of the company's profitability is better when the program JKN yet takes place in the Juanda hospital. While on the service quality variable it is found that the mean value is higher when the JKN program has conducted at the hospital.
Keywords
References
Dumupa, Y., Harno., & Budi, H.S. (2014). Hubungan Kualitas Pelayanan Asuransi Kesehatan Terhadap Kepuasan Pasien Pengguna Jaminan Kesehatan Nasional di RSUD Prambanan Kabupaten Sleman Tahun 2014 (The Relationship Between National Health Insurance to Patient Satisfaction in RSUD Prambanan Sleman in 2014). Jurnal Permata Indonesia. Vol. 5 (2): 15-23.
Hadiyati, I., Sekarwana, N., Sunjaya, D.K., & Setiawati, E.P. (2017). Konsep Kualitas Pelayanan Kesehatan Berdasar Atas Ekspektasi Peserta Jaminan Kesehatan Nasional (Health Service Quality Concept Based on Expectations of the National Health Insurance Participants). MKB. Vol. 49 (2): 102-110.
Hakim, M.S., Nuswandari, A.I., & Negoro, N.P. (2016). Perbandingan Profitabilitas Pasien BPJS dan Pasien Umum di Rumah Sakit Brawijaya Surabaya dengan Pendekatan Customer Profitability Analysis (The Profitability Comparison Between Patien of BPJS and Reguler in Brawijaya Hospital Using Customer Profitability Analysis). Jurnal Sosial Humaniora. Vol. 9 (2): 197-206.
Larasati, N. (2016). Kualitas Pelayanan Program Jaminan Kesehatan Nasional Dalam Rangka Menjamin Perlindungan Kesehatan Bagi Peserta BPJS di RSUD Dr. M. Soewandhie Kota Surabaya (The Service Quality of National Health Insurance Program for Support the Health Protection of BPJS’s Members in RSUD Dr. M. Soewandhie Surabaya). Kebijakan dan Manajemen Publik. Vol. 4 (2): 81-93.
Saranga, Ester. 2000. Analisis Efisiensi Proses Layanan Kualitas Pelayanan Rumah Sakit: Penerapan Data Envelopment Analysis (DEA) dan Model Servqual (GAP 5). (thesis). Yogyakarta: Universitas Gadjah Mada
Saputra, M., Marlinae, L., Rahman, F., & Rosadi, D. (2015). Program Jaminan Kesehatan Nasional dari Aspek Sumber Daya Manusia Pelaksana Pelayanan Kesehatan (National Health Insurance Programs from Human Resources Aspect of Health Service Executor). Jurnal Kesehatan Masyarakat. Vol. 11 (1): 32-42. DOI: https://doi.org/10.15294/kemas.v11i1.3462.
Simanjuntak, J., & Darmawan, E.S. (2016). Analisis Perubahan Kebijakan Peraturan Presiden No. 19 Tahun 2016 Tentang Jaminan Kesehatan Menjadi Peraturan Presiden No. 28 Tahun 2016 Tentang Jaminan Kesehatan. Jurnal Kebijakan Kesehatan Indonesia. Vol. 5 (4): 176-183.
Sugiyono. (2008). Metode Penelitian Kuantitatif, Kualitatif dan R & D (Research Method for Quantitative, Qualitative, and R & D). Bandung: Alfabeta.
Supriyanto, A., & Mutiarin, D. (2017). Evaluasi Pelaksanaan Jaminan Kesehatan Nasional (Evaluation of National Health Insurance). Journal of Governance and Public Policy. Vol. 4 (1): 71: 107.
Ulfa, S., & Zulkarnain, A.K. (2016). Analisis Kepuasan Pasien Rawat Inap Pengguna Jaminan Kesehatan Nasional Terhadap Kualitas Pelayanan di Bangsal Kebidanan dan Kandungan RSUD Sleman Yogyakarta (Satisfaction Analysis of Inpatient Patient Users Nationals Health Insurance on Service Quality in Gynecology Division of RSUD Sleman Yogyakarta). Majalah Farmaseutik. Vol. 12 (2): 412-431.
Widyatmoko, A. (2014). Analisis Kualitas Pelayanan Program Jaminan Kesehatan Nasional BPJS Kesehatan Pada Rumah Sakit Umum Daerah Kota Madiun.
DOI: 10.15408/etk.v17i1.7064
Refbacks
- There are currently no refbacks.
Copyright (c)
