Use of Ticketing System in Freelancing Platform to Maintaining Client Trust in Product Development Process

Andri Sahata Sitanggang, Novrini Hasti, R Fenny Syafariani, Lusi Melian, Bondan Rachmat Santoso, Muhammad Daffa Shidiq

Abstract


Micro, small, and medium enterprises (MSMEs) are considered to be one of the important components in the economic development of a country, especially Indonesia. However, it has been found that MSMEs are lagging in digitalization, the adoption of information technology, and digital marketing. An information system where MSMEs can have easy access to IT and digital marketing professionals can be a solution to boost and encourage digitalization among local MSMEs. Developing such an information system requires the project to be able to quickly adapt and change based on the user’s needs and current trends. This study proposes an incremental solution to building an accessible information system catered for MSMEs by incorporating the ADDIE model into the development cycle. To understand the feasibility of the system, several group meetings are arranged to demonstrate and try out the system’s capability to the target users. The results indicate that the system is generally able to fit the needs of MSMEs and is quite effective at connecting the MSESs to IT and Digital marketing resources and experts.


Keywords


Web, Scrum, Ticketing

Full Text:

PDF

References


S. M. Chege, D. Wang, and S. L. Suntu, “Impact of information technology innovation on firm performance in Kenya,” Inf Technol Dev, vol. 26, no. 2, pp. 316–345, Apr. 2020, doi: 10.1080/02681102.2019.1573717.

P. Yulianti et al., “Analisis Knowledge Management Menggunakan Model Big Data di Media Sosial,” Jurnal Manajemen Informatika (JAMIKA) , vol. 13, no. 1, pp. 24–39, 2023, doi: 10.34010/jamika.v13i1.8682.

A. Firdaus Thaha, “DAMPAK COVID-19 TERHADAP UMKM DI INDONESIA,” JURNAL BRAND, vol. 2, no. 1, pp. 147–153, Jun. 2020, [Online]. Available: https://ejournals.umma.ac.id/index.php/brand

Zanuar Rifai and D. Meiliana, “PENDAMPINGAN DAN PENERAPAN STRATEGI DIGITAL MARKETING BAGI UMKM TERDAMPAK PANDEMI COVID-19,” BERNAS: Jurnal Pengabdian Kepada Masyarakat, vol. 1, no. 4, pp. 604–609, Oct. 2020, doi: 10.31949/jb.v1i4.540.

D. F. Hadi, K. Zakiah, and I. Bandung, “STRATEGI DIGITAL MARKETING BAGI UMKM (USAHA MIKRO KECIL DAN MENENGAH) UNTUK BERSAING DI ERA PANDEMI,” COMPETITIVE, vol. 16, no. 1, pp. 32–41, 2021, [Online]. Available: http://ejurnal.poltekpos.ac.id/index.php/competitive|32

B. Arianto, “Pengembangan UMKM Digital di Masa Pandemi Covid-19,” 2020.

J. Nash, “Exploring how social media platforms influence fashion consumer decisions in the UK retail sector,” Journal of Fashion Marketing and Management, vol. 23, no. 1, pp. 82–103, Feb. 2019, doi: 10.1108/JFMM-01-2018-0012/FULL/XML.

N. Maisari, A. Zawawi, and H. Ismanto, “URGENSI DIGITAL MARKETING TERHADAP STRATEGI PEMASARAN BAGI UMKM PASCA PANDEMI COVID-19,” Al-Muzdahir : Jurnal Ekonomi Syariah, vol. 2, no. 1, pp. 11–16, Jan. 2020.

S. L. J. Pierre, R. I. C. Vergara, and L. V. Hellen, “Effects of the use of digital technologies on the performance of firms in a developing country: are there differences between creative and manufacturing industries?,” International Journal of Information Systems and Project Management, vol. 10, no. 1, pp. 73–91, 2022, doi: 10.12821/ijispm100104.

R. Bahrini and A. A. Qaffas, “Impact of information and communication technology on economic growth: Evidence from developing countries,” Economies, vol. 7, no. 1, Mar. 2019, doi: 10.3390/economies7010021.

A. M. A. Ausat, E. S. Astuti, and W. Wilopo, “Analisis Faktor yang Berpengaruh pada Adopsi E-Commerce dan Dampaknya Bagi Kinerja UKM di Kabupaten Subang,” Jurnal Teknologi Informasi dan Ilmu Komputer, vol. 9, no. 2, pp. 333–346, Feb. 2022, doi: 10.25126/jtiik.202295422.

A. Sani and ; Ninuk Wiliani, “FAKTOR KESIAPAN DAN ADOPSI TEKNOLOGI INFORMASI DALAM KONTEKS TEKNOLOGI SERTA LINGKUNGAN PADA UMKM DI JAKARTA,” JITK (Jurnal Ilmu Pengetahuan dan Teknologi Komputer), vol. 5, no. 1, pp. 49–56, Jul. 2019, doi: 10.33480/JITK.V5I1.616.

J. R. Bisnis, D. Manajemen, S. Puguh, H. Triono, and A. Yudanegara, “ANALISIS TEKNOLOGI, ORGANISASIONAL DAN LINGKUNGAN TERHADAP ADOPSI TEKNOLOGI INFORMASI DAN KOMUNIKASI PADA UMKM DI KOTA BANDUNG,” JURISMA : Jurnal Riset Bisnis & Manajemen, vol. 9, no. 1, pp. 1–14, Apr. 2019, doi: 10.34010/JURISMA.V9I1.1456.

A. Kaffi, M. Rizqi, G. A. Laksono, A. Julian, and A. B. Gumelar, “The Development of Interactive Games for Covid-19 Prevention Using Indonesian Health Protocols,” JURNAL TEKNIK INFORMATIKA, vol. 15, no. 2, pp. 101–109, Dec. 2022, doi: 10.15408/JTI.V15I2.25649.

M. Rusdi, H. Sirajuddin, and R. Alfah, “IMPLEMENTATION OF THE ADDIE MODEL (ANALYSIS, DESIGN, DEVELOPMENT, IMPLEMENTATION, EVALUATION) IN PHP-BASED E-LEARNING IN THE ERA OF PANDEMIC,” Jurnal Teknologi Informasi Universitas Lambung Mangkurat (JTIULM), vol. 7, no. 1, pp. 49–56, Apr. 2022, doi: 10.20527/JTIULM.V7I1.74.

E. KOC, “DESIGN AND EVALUATION OF A HIGHER EDUCATION DISTANCE EAP COURSE BY USING THE ADDIE MODEL,” Elektronik Sosyal Bilimler Dergisi, vol. 19, no. 73, pp. 522–531, Jan. 2020, doi: 10.17755/esosder.526335.

A. Castrignanò and G. Buttafuoco, “Data processing,” Agricultural Internet of Things and Decision Support for Precision Smart Farming, pp. 139–182, Jan. 2020, doi: 10.1016/B978-0-12-818373-1.00003-2.

K. Verbeek, K. Buchin, and B. Speckmann, “Flow map layout via spiral trees,” IEEE Trans Vis Comput Graph, vol. 17, no. 12, pp. 2536–2544, 2011, doi: 10.1109/TVCG.2011.202.

W. S. Davis, “Data flow diagrams,” The Information System Consultant’s Handbook, pp. 175–188, Apr. 2019, doi: 10.1201/9781420049107-24.

S. M. Pulungan, R. Febrianti, T. Lestari, N. Gurning, and N. Fitriana, “Analisis Teknik Entity-Relationship Diagram Dalam Perancangan Database,” vol. 01, no. 2, pp. 143–147, doi: 10.47233/jemb.v2i1.533.

Bernhard Thalheim, Entity-Relationship Modeling, Illustrated. Germany: Springer Science & Business Media, 2013. Accessed: Mar. 10, 2024. [Online]. Available: https://books.google.co.id/books?id=ztioCAAAQBAJ&printsec=frontcover#v=onepage&q&f=false

L. Melian, A. S. Sitanggang, and R. Fenny Syafariani, “Analysis of Educational Website Display in Indonesia and Japan,” INCITEST 2023 - Proceedings of the 2023 International Conference on Informatics Engineering, Science and Technology, 2023, doi: 10.1109/INCITEST59455.2023.10396917.

A. S. Sitanggang, R. F. Syafariani, F. W. Sari, W. Wartika, and N. Hasti, “Relation of Chatbot Usage Towards Customer Satisfaction Level in Indonesia,” International Journal of Advances in Data and Information Systems, vol. 4, no. 1, pp. 86–96, Apr. 2023, doi: 10.25008/IJADIS.V4I1.1261.

A. S. Sitanggang, R. F. Syafariani, N. Hasti, F. W. Sari, and D. Pasya, “LAN network architecture design at Nurul Jalal Islamic Boarding School, North Jakarta,” International Journal of Advances in Applied Sciences, vol. 13, no. 1, p. 123, Mar. 2024, doi: 10.11591/ijaas.v13.i1.pp123-133.

A. Ouaddah, A. Abou Elkalam, and A. Ait Ouahman, “FairAccess: a new Blockchain-based access control framework for the Internet of Things,” Security and Communication Networks, vol. 9, no. 18, pp. 5943–5964, Dec. 2016, doi: 10.1002/SEC.1748.

A. S. Sitanggang, R. F. Syafariani, F. W. Sari, and W. Wartika, “Perancangan Aplikasi DOCU (Dongkrak Cuan) sebagai Strategi IT dan Digital Marketing untuk Membantu Perusahaan dan UMKM,” Jurnal Teknologi dan Informasi, vol. 12, no. 2, pp. 191–205, Dec. 2022, doi: 10.34010/JATI.V12I2.8542.

V. Pandian, S. Pandian, and S. Suleri, “BlackBox Toolkit: Intelligent Assistance to UI Design,” Apr. 2020, Accessed: Mar. 10, 2024. [Online]. Available: https://arxiv.org/abs/2004.01949v2

H. Hariyadi, H. Yamashika, W. Mustaqim, A. Alfirdaus, M. Giatman, and R. Risfendra, “Mobile Application Design For Learning Digital Engineering Based On Figma And Android Studio,” Journal of Computer Science, Information Technology and Telecommunication Engineering, vol. 4, no. 1, pp. 370–376, Mar. 2023, doi: 10.30596/JCOSITTE.V4I1.13184.

J. Ofoeda, R. Boateng, and J. Effah, “Application Programming Interface (API) Research: A Review of the Past to Inform the Future,” https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJEIS.2019070105, vol. 15, no. 3, pp. 76–95, Jan. 1AD, doi: 10.4018/IJEIS.2019070105.




DOI: https://doi.org/10.15408/jti.v17i1.32228 Abstract - 0 PDF - 0

Refbacks

  • There are currently no refbacks.


Copyright (c) 2024 Andri Sahata Sitanggang, Novrini Hasti, R Fenny Syafariani, Lusi Melian, Bondan Rachmat Santoso, and Muhammad Daffa Shidiq

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

3rd Floor, Dept. of Informatics, Faculty of Science and Technology, UIN Syarif Hidayatullah Jakarta
Jl. Ir. H. Juanda No.95, Cempaka Putih, Ciputat Timur.
Kota Tangerang Selatan, Banten 15412
Tlp/Fax: +62 21 74019 25/ +62 749 3315
Handphone: +62 8128947537
E-mail: jurnal-ti@apps.uinjkt.ac.id


Creative Commons Licence
Jurnal Teknik Informatika by Prodi Teknik Informatika Universitas Islam Negeri Syarif Hidayatullah Jakarta is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Based on a work at http://journal.uinjkt.ac.id/index.php/ti.

JTI Visitor Counter: View JTI Stats

 Flag Counter