The Influence of Knowledge, Service Quality, Trust, and Perceived Value on Sharia Fintech Customer Satisfaction

Siti Ismi Diningty Fauzi, Irfan Syauqi Beik, Jono Mintarto Munandar

Abstract

The existing fintech in Indonesia is changing the landscape of the global financial sector significantly. Using SEM-PLS analysis, this study aims to determine the effect of knowledge, service quality, trust, and perceived value on customers’ satisfaction of sharia fintech. Using the sharia fintech ALAMI customers, this study finds that knowledge, trust, quality of services, and perceived behavior have a positive significant influence on ALAMI's customer satisfaction. This could be attributed to the easy access provided by fintech.


Keywords


Knowledge, perceived value, service quality, trust, fintech syariah, islamic finance

Full Text: PDF

DOI: 10.15408/aiq.v14i2.28327

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