Enhancing ITIL Incident Management: Innovative Machine Learning Approaches for Efficient Incident Prioritization and Resolution. JURNAL TEKNIK INFORMATIKA, [S. l.], v. 16, n. 2, p. 204–214, 2023. DOI: 10.15408/jti.v16i2.31439. Disponível em: https://journal.uinjkt.ac.id/ti/article/view/31439. Acesso em: 23 dec. 2025.