SOLUSI KONFLIK KOMUNIKASI INTERPERSONAL DIKALANGAN MAHASISWA BPI 2023

Nasichah Nasichah, Shabila Izzaturahma, Nazdah Issyatu Rachman

Abstract


Effective interpersonal communication is a crucial component in maintaining harmonious relationships among individuals, especially in academic settings. However, students of the Islamic Guidance and Counseling (BPI) program in 2023 often face challenges in managing interpersonal communication conflicts. This study aims to identify the factors causing these conflicts, explore effective approaches to resolving them, and propose practical solutions. Using a descriptive quantitative research method, data were collected through structured interviews with BPI students as respondents. The findings reveal that conflicts are often triggered by differences in perceptions, priorities, and personal values. Approaches such as assertive communication, dialogue, and the application of Islamic values, such as patience and tolerance, have proven effective in resolving conflicts. The proposed practical solutions include communication skills training and the reinforcement of religious values to enhance interpersonal harmony. This study recommends that educational institutions develop training programs to support conflict management, thereby creating a more conducive academic environment.


Keywords


Interpersonal communication conflict; BPI students; conflict resolution; assertive communication; Islamic values

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References


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DOI: https://doi.org/10.15408/virtu.v4i1.43997

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Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.