Indeks Kepuasan Mahasiswa pada Sarana Prasarana Kuliah di Fakultas Keguruan dan Ilmu Pendidikan Universitas Lambung Mangkurat

Abstract

Abstract

The purpose of this study was to measure how the level of students’ satisfaction of using college infrastructure. that includes the types of services: (1) Furniture, (2) Equipment, and (3) Media. The research method used quantitative descriptive, the research sample was taken with random sampling technique. the research subject was consisted of 467 students from the batch of 2016 and 2018. The data collection technique was used a questionnaire that had fulfilled the validity test with the KMO responsivness was 0.721, assurance was 0.694, tangibles was 0.765, the empathy was 0.806 and the reliabillty was 0.835. The questionnaire was declared reliable with a value of responsiveness was 0.905, assurance was 0.898, tangibles was 0.903, empathy was 0.938 and reliability was 0.941. Data analysis was used descriptive analysis and hypothesis testing. Hypothesis test result show that the dimension of responsiveness of satisfaction level was influenced by aspects of furniture, equipment, and media together with Ry11.12.13 = 0.800 p <0.01, for the assurance dimension with Ry21.22.23 = 0.804 p <0.01, for the tangibles dimension with Ry31.32.33 = 0.820 p <0.01, for empathy dimensions with Ry41.42.43 = 0.803 p <0.01 and for reliabillty dimensions with Ry51.52.53 = 0.747 p <0.01.

Abstrak

Tujuan penelitian ini mengukur bagaimana tingkat kepuasan mahasiswa terhadap pemanfaatn sarana prasarana kuliah yang meliputi jenis layanan : (1) Perabotan, (2) Peralatan, dan (3) Media. Metode penelitian menggunakan deskriptif kuantitatif, sampel penelitian diambil dengan teknik random sampling subjek penelitian terdiri 467 mahasiswa dari angkatan 2016 dan 2018. Teknik pengumpulan data menggunakan kuesioner yang telah memenuhi uji validitas dengan niai KMO responsivness 0,721, assurance 0,694, tangibles 0,765, empathy 0,806 dan reliabillty 0,835. Kuesioner dinyatakan reliabel dengan nilai responsivness 0,905, assurance 0,898, tangibles 0,903, empathy 0,938 dan reliabillty 0,941. Analisis data menggunakan analisis deskriptif dilanjutkan dengan uji hipotesis. Hasil uji hipotesisi menunjukkan pada dimensi responsiveness tingkat kepuasan dipengaruhi oleh aspek perabotan, peralatan, dan media secara bersama dengan Ry_11.12.13 = 0,800 p<0,01, untuk dimensi assurancedengan Ry_21.22.23 = 0,804 p<0,01, untuk dimensi tangibles dengan Ry_31.32.33 = 0,820 p<0,01, untuk dimensi empathy dengan Ry_41.42.43 = 0,803 p<0,01 dan untuk dimensi reliabillty dengan Ry_51.52.53 = 0,747 p<0,01.