Jurnal Manajemen Dakwah (JMD) is a peer-reviewed scientific journal focusing on studies and research related to the management of Islamic institutions and the development of da’wah strategies in the modern era. The journal aims to serve as an academic platform that bridges theory and practice in Islamic management, empowering da’wah institutions to become professional, sustainable, and impactful in society. The journal welcomes research articles, conceptual papers, and case studies in the following areas: Management of Islamic Financial Institutions — covering topics such as Islamic banking, Baitul Maal wat Tamwil (BMT), sharia microfinance, financial governance, and strategic management within Islamic financial organizations. Hajj and Umrah Management — exploring studies related to service management, quality assurance, digital innovation, and policy development in the administration of Hajj and Umrah. Management of Zakat, Infaq, Sadaqah, and Waqf — discussing governance models, fundraising strategies, accountability systems, digital transformation, and optimization of socio-religious financial resources for community empowerment and welfare. Management of Islamic and Da’wah Institutions — focusing on institutional development, leadership models, organizational culture, communication strategies, and innovation within Islamic and da’wah-based organizations.
Program Studi Manajemen Dakwah - Fakultas Dakwah dan Ilmu Komunikasi - UIN Syarif Hidayatullah Jakarta
IMPLEMENTING JOB DESCRIPTIONS IN MOSQUE ORGANIZATIONAL STRUCTURES TO SUPPORT ACTIVITY PROGRAMS
Mosques play an important role as centers of worship, da'wah, education, and social activity. The diverse implementation of mosque programs requires effective organizational management through a clear division of tasks. This study aims to analyze the implementation of job descriptions within mosque organizational structures and their influence on mosque activity programs. The research employs a library research method by reviewing literature related to mosque management, organizational structure, and job descriptions. The findings indicate that clear job descriptions improve program effectiveness through well-defined task allocation, better inter-departmental coordination, and increased accountability among mosque administrators. Therefore, job descriptions are an important factor in achieving professional and congregation-oriented mosque management. Keywords: Job Descriptions, Organizational Structure, Mosque Management, Mosque Administrator.
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DIGITAL COMMUNICATION GOVERNANCE IN THE MANAGEMENT OF ZAKAT AT THE NATIONAL ZAKAT AGENCY (BAZNAS)
Digital communication governance plays a strategic role in boosting zakat fund collection. This study aims to analyze digital communication strategies and their effectiveness in increasing zakat collection. Employing a descriptive qualitative approach, the study gathered data through document analysis, observation of zakat institutions' communication activities, and a literature review on governance and public communication. The results indicate that zakat institutions implementing principles of information transparency, two-way dialogue, and digital media utilization tend to achieve higher levels of zakat collection. However, challenges persist regarding the consistency of information dissemination, limited digital literacy among some mustahik (beneficiaries), and suboptimal public feedback mechanisms. These findings underscore the importance of integrating good governance with participatory digital communication strategies to enhance the effectiveness of zakat management and boost zakat collection by BAZNAS. Keywords: Governance, Digital Communication, zakat
LANDASAN TAFSIR DAN FIQH IBADAH HAJI PERSPEKTIF ULAMA KLASIK DAN KONTEMPORER
Hajj is one of the pillars of Islam that encompasses complex spiritual, social, and legal dimensions. The foundations of tafsir and fiqh serve as the primary basis for understanding and implementing the pilgrimage in accordance with the guidance of the Sharia. This study aims to examine the Qur’anic exegesis and hadits related to hajj, as well as to analyze the construction of hajj jurisprudence from both classical and contemporary scholars’ perspectives. The method employed is library research with a thematic approach, connecting Qur’anic verses, Prophetic traditions, and the opinions of jurists across various schools of thought. The findings reveal that the exegesis of hajj verses emphasizes sincerity, patience, and unity of the ummah, while hajj jurisprudence provides a systematic legal framework concerning the pillars, obligations, recommended acts, and prohibitions in performing hajj. The integration of tafsir and fiqh produces a comprehensive understanding that highlights not only ritual aspects but also universal values such as justice, equality, and solidarity. Thus, the foundations of tafsir and fiqh of hajj become an essential basis for shaping a practice of pilgrimage that is both faithful to the Sharia and relevant to the contemporary context of the Muslim community.
CERTIFIED HAJJ MANASIK GUIDANCE METHODS IN IMPROVING THE QUALITY OF CONGREGATION UNDERSTANDING AT THE MINISTRY OF HAJJ AND UMRAH OFFICE IN WEST JAKARTA
ABSTRACT This study aims to evaluate the methods used by certified Hajj ritual (manasik) instructors in improving the quality of pilgrims’ understanding at the Ministry of Hajj and Umrah, West Jakarta Office. The background of this research is the limited understanding of some pilgrims regarding the procedures of Hajj rituals, despite having attended guidance sessions, as well as the constraints of facilities, time, and the insufficient number of instructors compared to the number of participants. The research employed a descriptive qualitative approach, with data collection techniques including observation, interviews, and documentation. The research subjects consisted of certified Hajj instructors, officials of the Ministry of Hajj and Umrah, and pilgrims departing in 2026. Data analysis was conducted inductively, focusing on the meanings and real-life experiences of the informants. The findings reveal that certified Hajj instructors applied various methods such as lectures, question-and-answer sessions, demonstrations, practice, and simulations. Among these, hands-on practice and simulations proved to be the most effective in strengthening pilgrims’ understanding. Several challenges were identified, including differences in pilgrims’ comprehension levels, limited facilities, time constraints, and lack of support from related parties. However, strategies such as dividing pilgrims into small groups, using teaching aids, and adjusting the language of instruction served as effective solutions. Overall, the presence of certified instructors had a significant impact on enhancing the understanding, readiness, and independence of pilgrims in West Jakarta Office. Keywords: Hajj rituals, certified instructors, quality of understanding, Ministry of Hajj and Umrah, West Jakarta Office.
THE EVOLUTION OF DA'WAH MEDIA MANAGEMENT WITHIN ISLAMIC INSTITUTIONS IN INDONESIA: A HISTORICAL ANALYSIS AND ORGANIZATIONAL TRANSFORMATION
This study aims to analysis the evolution of Da'wah media management in Indonesia, from the use of manuscripts to the transition to the digital era. Da’wah media transformation is not simply a change in tools, but rather a fundamental transformation in the communication management strategies of da’wah institutions. Using literature study and historical analysis, this study explores how da'wah management has adapted to technological changes over time. The research findings indicate that da'wah media management has undergone three main stages of evolution: the elitist era of manuscripts and print literacy, the era of conventional broadcasting that expanded mass reach, and the interactive and decentralized digital era. This shift requires da'wah institutions to reorient their management, including more adaptive content planning, organizing technologically literate human resources, and controlling the quality of information amidst the flood of data. This article provides a theoretical contribution to the development of da'wah management by presenting a historically based media adaptation framework. The results of this analysis are expected to serve as a reference for da’wah institution management in developing relevant communication strategies amidst the sustain development dynamics of information technology.
ETHICS OF KBIH SERVICE BASED ON ISLAMIC VALUES ININCREASING THE SATISFACTION OF THE HAJJ PILGRIMAGE
This study aims to examine the relationship between service ethics and pilgrim satisfaction through a conceptual synthesis that integrates service quality theory (SERVQUAL) with Islamic ethical principles. The approach used is qualitative with a literature review method of relevant national and international journals and academic books. The analysis was conducted using content analysis and thematic analysis based on the dimensions of reliability, responsiveness, assurance, empathy, and physical evidence, as well as the values of trustworthiness, ihsan, and social responsibility. The results of the study show that the satisfaction of Hajj pilgrims is multidimensional, covering functional, emotional, and spiritual aspects. Service quality integrated with Islamic ethical values has been proven to strengthen trust, increase positive perceptions, and shape a more meaningful worship experience. Service ethics is not only a complement but also the core of the religious service management system. This study produced a conceptual framework that emphasizes that the harmonization of technical competence and moral integrity of guides is a key factor in increasing pilgrim satisfaction. Theoretically, this study enriches the study of Islamic value-based service management, and practically provides strategic direction for a more holistic and congregation satisfaction-oriented management of KBIH services.
THE INFLUENCE OF NARCISSISTIC LEADERSHIP, BURNOUT AND JOB SATISFACTION ON ORGANIZATIONAL CITIZENSHIP BEHAVIOUR (OCB)
This study aims to determine the effect of narcissistic leadership on organizational citizenship behaviour (OCB) mediated by burnout and job satisfaction. This research is a quantitative approach with causality analysis. Data were collected using a questionnaire developed based on a five point Likert scale. Questionnaires were distributed to 305 civil servants of the Directorate General of Islamic Community Guidance Ministry of Religious Affairs of the Republic of Indonesia. A total of 178 questionnaires were returned and deemed eligible for analysis, resulting in a response rate of 58.36%. The data were analyzed using the SEM-PLS method with the help of SmartPLS 4 software. The results showed that narcissistic leadership has a positive and significant effect on OCB and burnout, while having a negative and significant effect on job satisfaction. Burnout has a negative and significant effect on job satisfaction and OCB. Furthermore, job satisfaction has a positive and significant effect on OCB. Burnout partially mediates the relationship between narcissistic leadership and OCB, as well as the relationship between narcissistic leadership and job satisfaction. In addition, job satisfaction partially mediates the relationship between burnout and OCB and the relationship between narcissistic leadership and OCB. Keywords: burnout; job satisfaction; narcissistic leadership; organizational citizenship behaviour
CRITERIA FOR A MOSQUE IMAM FROM THE PERSPECTIVE OF THE MOSQUE TAKMIR, HOUSING AND THE VIEWS OF THE SALAF ULAMA
The mosque imam plays a strategic role not only as the leader of congregational prayers but also as a spiritual guide, moral role model, and facilitator of the religious and social life of the congregation. This study aims to analyze the criteria of mosque imams from the perspective of residential mosque caretakers (takmir) and compare them with the views of salaf scholars. The research employed a qualitative approach using an exploratory method. Data were collected through in-depth interviews with eight caretakers of residential mosques in Sidoarjo and Gresik. Data analysis was conducted through data reduction, data presentation, conclusion drawing, and verification. The findings indicate that mosque caretakers prioritize several criteria in selecting imams, including proper Qur’anic recitation according to tajwid rules, understanding of prayer jurisprudence, good moral character, discipline, communication skills, and social concern for the congregation. Among these criteria, moral character and exemplary conduct were considered the most important aspects. The study also reveals a strong alignment between the perspectives of mosque caretakers and the views of salaf scholars, who emphasize the principles of al-quwwah (competence) and al-amanah (integrity) in imam selection. This study is expected to serve as a practical reference for mosque management in determining appropriate standards for imams in modern residential communities.
FROM RITUAL TO DIGITAL INTERACTION: RETHINKING MUZAKKI ENGAGEMENT THROUGH INSTITUTIONAL DA’WAH INNOVATION (MDDI) IN THE SOCIETY 5.0 ERA
This research aims to find out how waqf management is carried out at the Darunnajah Islamic Boarding School in the context of developing Islamic Education Institutions. The research was carried out using a qualitative methodology approach, where researchers examined documents, made observations and interviewed relevant parties. The data collected was then analyzed descriptively, analytically and reflectively. This research suggests that waqf is a voluntary gift made by Islamic people for the purpose of developing Islamic society. Waqf is a form of worship that is highly recommended not only for individual relationships with God, but also for relationships between humans on this earth. Moreover, waqf can be developed in such a way as to be used as well as possible in accordance with the rules of the Islamic religion. The Darunnajah Islamic Boarding School, which was founded in 1942, has carried out waqf management with a strategic approach that is relevant to developing the resources of the Islamic Education Institution. It is hoped that the waqf management strategy at the Darunnajah Islamic Boarding School in Jakarta can be developed better so that the benefits of waqf can be felt by students, society, and the Indonesian nation.
OPTIMALISASI STRATEGI PEMASARAN PRODUK UMRAH BEBASIS DIGITAL DALAM MEMAKSIMALKAN PEMANFAATAN APLIKASI UMAROH.COM PADA PT NAWAITUL UMRAH HAJI KOTA BOGOR
Setiap tahun, jumlah jamaah umrah terus meningkat secara signifikan. Peningkatan tersebut sejalan dengan bertambah banyaknya biro perjalanan umrah yang bermunculan. Namun, banyak dari travel baru ini menghadapi tantangan untuk bersaing dengan biro yang lebih lama, yang telah dikenal luas di wilayah mereka. Biro perjalanan baru dituntut untuk berinovasi agar bisa bertahan dan berkembang. Salah satu strategi yang efektif adalah dengan mengoptimalkan pemasaran umrah berbasis digital, sehingga mereka dapat menjangkau pasar yang lebih luas dan memenuhi kebutuhan jamaah yang semakin modern. Rumusan masalah dalam penelitian ini berfokus pada optimalisasi strategi pemasaran produk umrah berbasis digital melalui pemanfaatan aplikasi Umaroh.com pada PT Nawaitul Umrah Haji Kota Bogor. Penelitian ini bertujuan untuk mengetahui serta menganalisis strategi pemasaran digital yang diterapkan, serta mengidentifikasi optimalisasi pemasaran produk umrah penggunaan aplikasi tersebut. Metodologi yang digunakan dalam penelitian ini adalah metode kualitatif dengan pendekatan studi kasus. Pendekatan ini dipilih untuk memperoleh pemahaman yang mendalam mengenai fenomena optimalisasi strategi pemasaran digital di PT Nawaitul Umrah Haji Kota Bogor melalui aplikasi Umaroh. com. Hasil penelitian menunjukkan bahwa PT Nawaitul Umrah Haji Kota Bogor mengadopsi strategi pemasaran buaran 4C dalam pemanfaatan aplikasi Umaroh.com dan dioptimalisasikan dengan berbagai media sosial yang mereka miliki, sehingga produk umrah berbasis digital bisa di pasarkan secara optimal. Kata Kunci : Optimalisasi, Strategi, Pemasaran, Produk, Digital, Umrah
INOVASI MANAJEMEN PELAYANAN BAGI CALON JEMAAH HAJI LANSIA DI KEMENAG KABUPATEN PROBOLINGGO
Tujuan Penelitian ini untuk mengetahui inovasi manajemen pelayanan yang ada di kementrian agama pada calon jemaah haji lansia. Penelitian ini merupakan jenis penelitian kualitatif. Untuk pengumpulan data penelitian meliputi; Observasi, di dalam observasi ini saya melakukan peninjauan atau pengamatan langsung di kantor Kemenag kabupatenn probolinggo. Hasil menunjukkan bahwa inovasi layanan yang efisien meliputi: Pertama,Penyediaan fasilitas yang mendukung lansia seperti area tunggu khusus, transportasi yang mudah dijangkau, serta akomodasi yang aman bagi lansia. Kedua, Penggunaan teknologi untuk mengawasi kesehatan dan menyederhanakan administrasi bagi kelompok lanjut usia. Ketiga, Pelatihan khusus untuk petugas haji agar dapat memberikan pelayanan yang penuh empati dan sesuai dengan kebutuhan usia lanjut.Keempat, Pendampingan individu dan dukungan psikososial yang dapat mengurangi tantangan fisik dan mental selama pelaksanaan ibadah haji.Secara keseluruhan, pengelolaan inovasi layanan yang menyeluruh dan fokus pada kebutuhan khusus lansia dapat meningkatkan kualitas pengalaman ibadah haji, sehingga pelaksanaan ibadah menjadi lebih aman, nyaman, dan berarti bagi calon jamaah haji lansia. Kata Kunci : Inovasi manajemen layanan, jemaah haji lansia
STRATEGI WALI TOUR AND TRAVEL DALAM MEMBERIKAN LAYANAN PENDAFTARAN KEPADA CALON JAMA'AH UMRAH DI KABUPATEN SEMARANG
Penelitian ini bertujuan untuk (1) Mengetahui bagaimana Strategi wali tour and travel dalam memberikan layanan pendaftaran kepada calon jama'ah umrah di Kabupaten Semarang tahun 2022. (2) Mengetahui bagaimana Prosedur pendaftaraan yang dilakukan oleh wali Tour & travel. Jenis penelitian ini adalah termasuk jenis penelitian lapangan (field research) dan bersifat deskripsi kualitatif. Sumber data dalam penelitian ini meliputi sumber primer dan sumber sekunder. Adapun Pengumpulan data ini dilakukan dengan mengadakan wawancara, observasi dan dokumentasi. Hasil penelitian ini menunjukkan bahwa: (1) Strategi wali tour and travel dalam memberikan layanan pendaftaran kepada calon jama’ah umrah dengan cara memberikan jaminan kepastian jadwal keberangkatan, keamanan, dan transparansi harga merupakan bagian dari upaya menjaga kredibilitas di mata calon jama'ah serta wali tour menggunakan pemanfaatan media sosial, dan teman atau tetangga calon jama'ah untuk mendapatkan informasi lebih cepat dan proses pendaftaran. (2) Proses pendaftaraan yang dilakukan meliputi: a) melaksanakan proses adminitrasi pendaftaran awal, proses ini dilakukan guna mendapatkan data-data dari pendaftar calon jamaah umrah. b) melakukan proses pembayaran, proses ini dilakukan 2 tahap yaitu melakukan pembayaran DP awal dengan minimal 50%, dan melakukan pembayaran kedua untuk pelunasan dari sisa tagihan pembayaran awal/DP. c) proses untuk melaksanakan manasik umrah yang akan dijadwalkan oleh pihak WALI Tour & Travel, dan nantinya akan di beritahukan secara meyeluruh kepada calon jamaah umrah satu minggu sebelum pelaksanaan manasik umrah. d) proses dalam membuat laporan, pembuatan laporan terdiri atas laporan data-data administrasi dari calon jamaah, laporan keuangan, dan juga laporan terkait dengan manasik, laporan-laporan tersebut kemudian ditunjukkan kepada direktur WALI Tour & Travel. Kata Kunci : Strategi, Layanan, dan Umrah.
MANAJEMEN PELAYANAN PRIMA DALAM MENINGKATKAN KEPUASAN JAMAAH UMROH DI BIRO WALI WISATA KABUPATEN SEMARANG
Tujuan dilakukannya penelitian ini adalah untuk mengetahui bagaimana manajemen pelayanan prima yang dilakukan oleh biro Wali Wisata Kabupaten Semarang dalam meningkatkan kepuasan jamaah umrah, serta bagaimana standar operasional prosedur yang ada di biro Wali Wisata Kabupaten Semarang. Jenis penelitian yang diguanakan adalah penelitian lapangan yang memiliki sifat deskriptif kualitatif. Sumber data penelitian didapatkan melalui data primer yakni dengan melakukan wawancara kepada pihak pimpinan, karyawan biro, serta jamaah atau alumni, diambil dari profil Wali Wisata Kabupaten Semarang. Kemudian, dalam pengumpulan data dilakukan dengan wwancara, observasi, dan dokumentasi. Hasil penelitian ini menunjukkan bahwa manajemen pelayanan prima yang dilakukan oleh biro Wali Wisata Kabupaten Semarang adalah dengan menerapkan teori pelayanan 6A yang meliputi Attitude, Attention, Action, Ability, Appearance, Accountability untuk penerapan standar operasional prosedur menggunakan pelayanan full service yang dilakukan dengan cara home service atau jemput bola datang ke rumah jamaah. Kata Kunci : Manajemen Pelayanan Prima; Kepuasan; dan Umrah
ANALISIS MANAJEMEN RESIKO DALAM PENGELOLAAN HAJI DAN UMRAH DI LINGKUNGAN KEMENTERIAN AGAMA KABUPATEN BANYUWANGI
Penelitian ini bertujuan untuk menganalisis manajemen risiko dalam pengelolaan ibadah haji dan umrah di Kementerian Agama Kabupaten Banyuwangi. Pengelolaan ibadah haji dan umrah merupakan proses yang kompleks dan melibatkan banyak pihak serta tahapan administrasi yang panjang, mulai dari pendaftaran hingga pemulangan jamaah. Setiap tahapan memiliki potensi risiko yang dapat berdampak pada kualitas layanan dan kenyamanan jamaah. Oleh karena itu, manajemen risiko menjadi pendekatan penting yang harus diterapkan secara terstruktur dan sistematis untuk meminimalisir gangguan dan kegagalan dalam pelayanan. Penelitian ini menggunakan metode kualitatif dengan pendekatan deskriptif. Data diperoleh melalui wawancara mendalam dengan pihak- pihak yang terlibat langsung dalam proses penyelenggaraan haji dan umrah, termasuk Kepala Seksi Penyelenggaraan Haji dan Umrah, serta staf terkait. Hasil penelitian menunjukkan bahwa risiko utama yang dihadapi meliputi risiko operasional (jadwal dan visa), administratif (dokumen dan identitas jamaah), eksternal (kebijakan Arab Saudi), dan keuangan. Proses manajemen risiko belum terdokumentasi secara formal, namun telah dilakukan melalui koordinasi, sosialisasi, dan pendampingan jamaah secara langsung. Penerapan strategi mitigasi, baik yang bersifat preventif maupun reaktif, terbukti membantu mengurangi gangguan pelayanan dan meningkatkan kesiapan jamaah. Meskipun tantangan seperti keterbatasan sumber daya, belum adanya SOP risiko, dan ketidaksiapan dokumen masih dihadapi, upaya Kemenag Banyuwangi telah mencerminkan prinsip- prinsip pelayanan publik yang adaptif dan responsif. Penelitian ini memberikan kontribusi praktis dalam memahami bagaimana manajemen risiko diterapkan dalam konteks lokal dan diharapkan menjadi dasar pengembangan kebijakan yang lebih baik di masa depan. Kata Kunci : Manajemen Risiko, Haji dan Umrah, Pelayanan Publik, Kementerian Agama
STRATEGI RELATIONSHIP MARKETING DALAM MENINGKATKAN MINAT CALON JAMAAH UMRAH PADA PT. SAMAWI TRAVEL
Permintaan terhadap layanan perjalanan umrah di Indonesia terus meningkat, mendorong persaingan yang ketat di industri ini. Penelitian ini bertujuan untuk menganalisis dan merumuskan strategi relationship marketing yang efektif dalam meningkatkan jumlah jamaah umrah di PT SAMAWI Travel. Dalam konteks ini, peneliti menggunakan pendekatan Three Ways Strategy, yang dianggap paling sesuai dengan strategi yang dilakukan. Metode penelitian yang digunakan adalah pendekatan kualitatif deskriptif dengan teknik pengumpulan data melalui wawancara mendalam, observasi langsung, dan studi dokumentasi terhadap manajemen dan pelanggan PT SAMAWI Travel. Hasil penelitian menunjukkan bahwa PT SAMAWI Travel telah menerapkan beberapa elemen dari Three Ways Strategy. Rekomendasi strategi meliputi pemanfaatan media digital untuk komunikasi personal, pengembangan program loyalitas pelanggan, serta peningkatan kualitas pelayanan melalui pelatihan SDM dan komponen 3P (Personel, Presentation dan Process). Kesimpulan dari penelitian ini menunjukkan bahwa penerapan strategi relationship marketing berbasis Three Ways Strategy dapat menjadi pendekatan yang efektif dan berkelanjutan dalam meningkatkan jumlah jamaah umrah apabila dilaksanakan secara terencana, terstruktur, dan konsisten. Kata Kunci : Umrah, Relationship Marketing, Three Ways Strategy, Loyalitas Pelanggan
PENINGKATAN KUALITAS LAYANAN LAND ARRANGEMENT IBADAH UMRAH MELALUI KINERJA TOUR LEADER: STUDI EMPIRIS
Peningkatan kualitas layanan land arrangement Ibadah Umrah telah menjadi salah satu fokus utama dalam rangka memperkuat pengalaman spiritual dan kenyamanan bagi para jamaah di tanah suci. Salah satu elemen kunci yang berkontribusi terhadap kualitas layanan ini adalah kinerja tour leader, yang berfungsi sebagai penghubung utama antara jamaah dan berbagai pihak penyelenggara di lapangan. Penelitian ini bertujuan untuk mengkaji kinerja tour leader dalam meningkatkan kualitas layanan tersebut. Menggunakan metode kualitatif dan studi empiris, penelitian ini mengeksplorasi bagaimana kinerja tour leader di sektor pelayanan Ibadah Umrah mampu meningkatkan kualitas operasional layanan di Arab Saudi. Temuan dalam penelitian ini menegaskan bahwa kinerja tour leader tercermin melalui empat dimensi utama, yakni Professional Competence, Interpersonal Skills and Organization, Empathy, dan Problem Solving. Integrasi kinerja tour leader tersebut memiliki peran sentral dalam membentuk fondasi yang kokoh dalam meningkatkan kualitas layanan land arrangement Ibadah Umrah di tanah suci, sehingga kinerja tpur leader dituntut untuk tidak hanya menguasai aspek teknis, tetapi juga memiliki kemampuan interpersonal dan empati yang kuat, serta keterampilan dalam menyelesaikan masalah secara cepat dan tepat. Kata Kunci : Kualitas Layanan; Land arrangement; Pelayanan Umrah di Arab Saudi;; Kinerja Tour Leader
AGAMA DAN PERJALANAN: HAJI DAN UMRAH SEBAGAI LOKOMOTIF PARIWISATA ISLAM
Tulisan ini membahas hubungan antara agama dan perjalanan dengan menyoroti ibadah haji dan umrah sebagai lokomotif dalam perkembangan wisata Islam global. Haji dan umrah, sebagai rukun dan ibadah sunnah yang bersifat mobilitas, tidak hanya menjadi praktik spiritual yang melekat dalam ajaran Islam, tetapi juga menciptakan jaringan sosial-intelektual, ekonomi, dan budaya yang melampaui batas-batas geografis dan nasional. Dengan pendekatan kualitatif dan kajian literatur, tulisan ini mengurai bagaimana penyelenggaraan haji dan umrah telah berkembang menjadi ekosistem industri perjalanan yang kompleks, yang melibatkan negara, agen perjalanan, dan komunitas Muslim internasional. Di sisi lain, artikel ini juga menyoroti dan menjelaskan bagaimana perjalanan ibadah haji dan umrah dalam membuka potensi wisata religi di luar Tanah Suci sebagai perluasan makna perjalanan spiritual yang berujung pada konsep wisata halal (halal tourism). Dengan demikian, haji dan umrah bukan hanya ritual keagamaan, tetapi juga titik sentral dalam konstruksi wisata Islam dan wisata halal. Kata Kunci : Haji; Umrah; Wisata Islam; Wisata Halal; Agama dan Mobilitas
FUNGSIONALISASI MASJID NABAWI DAN RELEVANSINYA TERHADAP MASJID MODERN DALAM PANDANGAN PROF. DR. KH. NASARUDDIN UMAR, MA
Di awal Islam, Nabi Muhammad SAW telah menjadikan Masjid Nabawi sebagai ruang multifungsi yang mampu mengelola berbagai urusan umat. Sayangnya di era modern, fungsi ibadah dilaksanakan secara dominan dan meninggalkan fungsi masjid yang lainnya. Artikel ini menelaah pemikiran Prof. Dr. KH. Nasaruddin Umar, MA tentang fungsionalisasi Masjid Nabawi pada masa Nabi Muhammad SAW dan relevansinya dengan masjid modern. Kami menggunakan seperangkat aturan kepustakaan yang dimulai dengan penentuan fokus, data primer dan skunder, koding dan analisa data, penyajian hingga penarikan kesimpulan. Penelitian kami menemukan pandangan Umar yang berangkat dari argumentasi bahwa masjid merupakan pusat peradaban muslim. Terdapat 8 fungsi: ibadah, pendidikan dan peningkatan keterampilan, informasi dan komunikasi antar agama, kesehatan, seni dan budaya, manajemen dan kebijakan publik, sosial dan filantropi serta penanggulangan bencana. Dari fungsi tersebut, manajemen dan kebijakan publik serta penanggulangan bencana tidak ditemukan lagi. Sementara fungsi ekonomi dan pariwisata muncul di masjid modern. Akhirnya, peneliti di masa mendatang perlu mendokumentasikan praktik terbaik fungsionalisasi masjid sebagai ruang pemerintahan dan emergensi kebencanaan.
ARTIFICIAL INTELLIGENCE IN HAJJ GUIDANCE: TECHNOLOGY-BASED LEARNING, ADAPTIVE AND IMMERSIVE LEARNING INNOVATION
This article examines the use of Artificial Intelligence (AI) in Hajj guidance as a technology-based learning innovation. The background of this research is the need to improve the effectiveness and efficiency of the Hajj guidance process, which has been carried out conventionally. The research uses a descriptive-qualitative approach using literature studies and interviews with educational technology practitioners and Hajj guidance instructors. The results indicate that AI can be used to present interactive simulations, a Hajj fiqh Q&A chatbot, an automated assessment system, and personalized material based on pilgrim profiles. The use of this technology has the potential to improve pilgrims' understanding of the Hajj ritual while enriching the learning experience with a more adaptive and inclusive approach. This article recommends the development of a Sharia-based AI platform as part of the digital transformation of Hajj administration.
Makna Dan Nilai Pancasila Dalam Bernegara, Bermasyarakat Dan Beragama
Pancasila, as the foundation and ideology of the state, must be implemented in state, society, and religion. This study aims to analyze the implementation of Pancasila values in state, society, and religion. This study uses qualitative methods. Through this method, the researcher will collect data through interviews and documents. Subsequently, the data will be processed and analyzed. The results explain that Pancasila guides state, society, and religion. Pancasila serves as a middle ground in state, society, and religion. In practice, within state, society, and religion, there are some aspects that align with and contradict Pancasila. Keywords: Pancasila, State, Religion, Society
Strategi Pemberdayaan Ekonomi Melalui Zakat: Tinjauan Teoritis Dari Berbagai Model Pengelolaan
This study aims to explore various zakat management models that have the potential to empower the economic well-being of mustahiq (zakat recipients). Utilizing a theoretical literature review method, the research evaluates the effectiveness of centralized and decentralized zakat management models in facilitating economic empowerment. The findings suggest that productive zakat management can enhance the welfare of mustahiq through entrepreneurial empowerment and economic capacity building. These results are expected to assist zakat institutions in maximizing zakat's role as a sustainable economic empowerment instrument. Keywords: Zakat; Economic empowerment; Zakat management models.
Copyright (c) 2025 https://creativecommons.org/licenses/by-sa/4.0
Pemahaman Dan Praktik Zakat Profesi Pedagang Pasar Pondok Petir Kota Depok
Professional zakat is a form of zakat mal (zakat al-mal) that is obligatory on income from a specific profession or job. Despite its significant potential for supporting economic equality among small traders, the implementation of professional zakat among small traders remains suboptimal. This study used a descriptive qualitative approach, collecting data through observation, in-depth interviews, and questionnaires with 30 traders as the primary respondents. The results showed that most traders have minimal understanding of professional zakat, the nisab (minimum threshold), and its calculation procedures. Common practices include spontaneous donations and alms, rather than professional zakat according to sharia regulations. Low zakat literacy, income fluctuations, lack of financial records, and minimal outreach from zakat institutions are the dominant contributing factors. Keywords: professional zakat, zakat understanding, traders, nisab, Pondok Petir, zakat awareness
Analisis Metode Allocation To Collection Ratio (ACR) Dan International Standard Of Zakat Management (ISZM) Pada Kinerja Lembaga Amil Zakat (LAZ) Rumah Zakat Tahun 2019–2023
Indonesia, as the country with the second-largest Muslim population in the world, has enormous zakat potential. However, the actual collection remains significantly low, reaching only 33 trillion out of a potential 327 trillion rupiah in 2023. One contributing factor is the lack of public trust due to several misuse cases of zakat funds. This study analyzes the effectiveness and efficiency of LAZ Rumah Zakat using the Allocation to Collection Ratio (ACR) and International Standard of Zakat Management (ISZM). Using a qualitative descriptive approach, data were gathered from the institution's financial reports from 2019 to 2023 as well as interviews and observations. Findings indicate that Rumah Zakat’s average ACR is 82%, which categorizes it as effective, and ISZM results confirm operational efficiency. The study suggests digital optimization and improved sharia compliance as strategic steps forward. Keywords : Zakat; Allocation to Collection Ratio; ISZM; Effectiveness; Efficiency
Pengawasan Penyaluran Zakat, Infaq Dan Sedekah Untuk Pengentasan Kemiskinan Pada BAZNAS Kabupaten Sumbawa Tahun 2022-2023
This study analyzes the mechanism and supervision system of zakat distribution by the National Zakat Agency (BAZNAS) of Sumbawa Regency, West Nusa Tenggara Province, in an effort to alleviate poverty during the 2022-2023 period. The results of the study indicate that BAZNAS Sumbawa Regency has collected zakat, infaq, and shadaqah (ZIS) funds of IDR 4.5 billion in 2023, which are distributed through five leading programs: Sumbawa Peduli, Sumbawa Sejahtera, Sumbawa Cerdas, Sumbawa Sehat, and Sumbawa Taqwa. Although there was a significant increase in fundraising compared to the previous report which recorded IDR 2.8 billion, the study identified several challenges in terms of community outreach, limited human resources, and optimization of distribution to the eight asnaf who are the targets of zakat. This study uses a descriptive qualitative approach with a case study design to analyze the mechanism and supervision of zakat distribution at BAZNAS Sumbawa Regency. This qualitative approach is based on the need to gain an in-depth understanding of the complexity of the zakat management process involving various social, economic, and institutional dimensions. Keywords: BAZNAS, Poverty, Supervision, Zakat.
Gerakan Dakwah Filantropi Dalam Lembaga ZISWAF :Tinjauan Program Dompet Dhuafa Dalam Mengatasi Kemiskinan
Da'wah plays a crucial role for the Muslim community. It is not limited to delivering religious sermons, but can also take the form of efforts to liberate people from poverty through philanthropic da'wah, which functions to build the economic growth of the ummah across various sectors by utilizing Zakat, Infaq, Sadaqah, and Waqf (ZISWAF). The purpose of this study is to explain how the philanthropic da'wah movement is realized through Dompet Dhuafa's programs, particularly in its efforts to reach and empower impoverished communities. The research method used is qualitative with a library research approach. The data sources for this study are secondary sources, including information from the Dompet Dhuafa website, internal documents such as annual reports, as well as relevant books and academic journals. The findings reveal that Dompet Dhuafa has undergone a significant transformation into a professional, empowerment-based institution. Its programs go beyond direct aid and are oriented toward fostering community self-reliance. Thus, the philanthropic da'wah movement through ZISWAF institutions proves to be an effective strategy for poverty alleviation and the realization of social justice. Keywords: Philanthropic Da'wah; ZISWAF; Dompet Dhuafa; and Poverty
Optimalisasi Peran Lembaga Amil Zakat Masjid Agung Al-Azhar Dalam Pendistribusian Bantuan Kemanusiaan Bagi Korban Bencana Alam
The Zakat Collection Institution (LAZ) has very vital role in effort management of zakat, infak and alms (ZIS) funds collected from community. The funds No only distributed For interest social religion and empowerment economy people, but also used in a way strategic in context countermeasures disaster. One of the form real LAZ's contribution is his involvement in give help humanity to affected communities disaster nature, such as earthquake earth, flood, eruption mountain fiery, until land landslide. LAZ Al Azhar Grand Mosque is one of the active institution in activity responsive disaster said. Through network volunteers and its humanitarian programs, LAZ Al Azhar has play a role in distribution logistics, services health, provision need principal, and support recovery psycho-social for the disaster victims. This article aiming For review in a way in depth the strategies implemented by LAZ Al Azhar Grand Mosque in optimize the distribution process help. Some aspects discussed covers efficiency operational, speed distribution, accuracy targets, and effectiveness of the program in term short and also long. In addition, the article this also highlights challenges that often arise in implementation activities in the field, such as constraint logistics, limitations power volunteers, and the lack of coordination inter-agency. Use technology information, system digital reporting, as well as collaboration cross sector exposed as solution potential in increase transparency, accountability, and sustainability of the aid programs run by LAZ. Keywords: Zakat Collection Institution, Assistance Humanity, Natural Disasters, Optimization, Transparency, Alms, Charity.
GIVING BEHAVIOUR IN JAKARTA: ROLE OF KNOWLEDGE ON ISLAMIC CHARITY
This study examines the relationship between knowledge of Islamic charitable teachings and the intention to donate among Muslims in Jakarta, utilising the Theory of Planned Behaviour. Survey data from 100 Muslim respondents reveal that knowledge of zakat, sadaqah, and related practices strongly correlates with the intention to give, while socio-demographic factors such as income, gender, and education show no significant associations. Employing Ordinary Least Squares regression, the analysis highlights the importance of religious education and informal Islamic education, such as Majelis Taklim study circles, in promoting charitable behaviour. These findings suggest that enhancing dissemination of Islamic charitable knowledge may encourage greater philanthropic participation within Muslim communities in Jakarta. The study provides new insight into the motivational role of religious knowledge in charitable giving, contrasting with conventional focus on socio-economic variables. Recommendations include expanding sample size and exploring wider socio-cultural influences on donation behaviour. Kata kunci: Behavior, Knowledge, Islamic Charity Studi ini mengkaji hubungan antara pengetahuan tentang ajaran amal Islam dan niat berdonasi di kalangan Muslim di Jakarta, dengan menggunakan Teori Perilaku Terencana. Data survei dari 100 responden Muslim menunjukkan bahwa pengetahuan tentang zakat, sedekah, dan praktik terkait berkorelasi kuat dengan niat berdonasi, sementara faktor sosiodemografi seperti pendapatan, gender, dan pendidikan tidak menunjukkan hubungan yang signifikan. Dengan menggunakan regresi Ordinary Least Squares, analisis ini menyoroti pentingnya pendidikan agama dan pendidikan Islam informal, seperti majelis taklim, dalam mendorong perilaku beramal. Temuan ini menunjukkan bahwa peningkatan penyebaran pengetahuan amal Islam dapat mendorong partisipasi filantropi yang lebih besar dalam komunitas Muslim di Jakarta. Studi ini memberikan wawasan baru tentang peran motivasional pengetahuan agama dalam beramal, yang berbeda dengan fokus konvensional pada variabel sosial-ekonomi. Rekomendasi yang diberikan meliputi perluasan ukuran sampel dan eksplorasi pengaruh sosial-budaya yang lebih luas terhadap perilaku berdonasi. Kata kunci: Perilaku, Pengetahuan, Amal Islam
Waqf Management Strategy of Pesantren Darunnajah Jakarta in Advancing Islamic Educational Institutions
This research aims to find out how waqf management is carried out at the Darunnajah Islamic Boarding School in the context of developing Islamic Education Institutions. The research was carried out using a qualitative methodology approach, where researchers examined documents, made observations and interviewed relevant parties. The data collected was then analyzed descriptively, analytically and reflectively. This research suggests that waqf is a voluntary gift made by Islamic people for the purpose of developing Islamic society. Waqf is a form of worship that is highly recommended not only for individual relationships with God, but also for relationships between humans on this earth. Moreover, waqf can be developed in such a way as to be used as well as possible in accordance with the rules of the Islamic religion. The Darunnajah Islamic Boarding School, which was founded in 1942, has carried out waqf management with a strategic approach that is relevant to developing the resources of the Islamic Education Institution. It is hoped that the waqf management strategy at the Darunnajah Islamic Boarding School in Jakarta can be developed better so that the benefits of waqf can be felt by students, society, and the Indonesian nation. Keywords: Waqf, Management, Strategy, Darunnajah, Islamic
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Strategi Badan Amil Zakat Nasional Wonosobo Dalam Pendistribusian Terhadap Dana Zakat
Penelitian ini membahas strategi yang diterapkan oleh Badan Amil Zakat Nasional (BAZNAS) Wonosobo dalam pendistribusian dana zakat. Fokus utama penelitian ini adalah mekanisme pelaporan dana zakat, proses audit eksternal, serta cara memastikan bahwa dana zakat tersalurkan secara tepat sasaran. Metode penelitian yang digunakan adalah magang, di mana peneliti mengamati langsung praktik pengelolaan zakat di BAZNAS Wonosobo serta melakukan wawancara dengan pihak terkait. Hasil penelitian menunjukkan bahwa laporan keuangan zakat disampaikan kepada Pemerintah Daerah (Pemda) dan BAZNAS Provinsi sebagai bentuk akuntabilitas. Selain itu, audit eksternal oleh Kantor Akuntan Publik (KAP) memastikan transparansi pengelolaan dana zakat. Dalam menentukan ketepatan sasaran, BAZNAS menggunakan prinsip 8 asnaf mustahik dan 3A (Aman Syar’i, Aman Regulasi, Aman NKRI). Dengan pendekatan ini, dana zakat tidak hanya didistribusikan secara konsumtif, tetapi juga diarahkan untuk pemberdayaan ekonomi mustahik agar lebih mandiri. Penelitian ini memberikan wawasan tentang pentingnya sistem pengelolaan zakat yang profesional dan transparan dalam meningkatkan kesejahteraan masyarakat
Pengumpulan Zakat dan Permasalahannya Di Badan Amil Zakat Nasional Mandailing Natal
Tujuan dari penelitian ini adalah untuk memahami proses pengumpulan zakat di BAZNAS Kabupaten Mandailing Natal, mengidentifikasi permasalahan yang dihadapi dalam pengumpulan zakat di BAZNAS Kabupaten Mandailing Natal, serta mengetahui upaya yang dilakukan oleh BAZNAS Kabupaten Mandailing Natal untuk mengatasi permasalahan tersebut. Penelitian ini menggunakan pendekatan kualitatif dengan metode deskriptif. Teknik pengumpulan data yang digunakan adalah observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukkan bahwa proses pengumpulan zakat di BAZNAS Kabupaten Mandailing Natal dilakukan melalui sistem payroll untuk gaji yang dibayarkan secara non-tunai dan melalui UPZ di Organisasi Perangkat Daerah (OPD) untuk gaji yang dibayarkan secara tunai. Permasalahan dalam pengumpulan zakat di BAZNAS Kabupaten Mandailing Natal antara lain adalah rendahnya kesadaran dan kemauan muzakki untuk menyalurkan zakat melalui BAZNAS, serta kurang responsifnya ASN dalam menyalurkan zakat dan infaq. Untuk mengatasi masalah tersebut, BAZNAS Kabupaten Mandailing Natal melakukan berbagai upaya sosialisasi dan edukasi, baik kepada masyarakat umum maupun lembaga terkait. Sosialisasi tersebut mencakup penyebaran informasi mengenai PERBUP nomor 53 tahun 2022 kepada OPD di Kabupaten Mandailing Natal, serta kegiatan sosialisasi kepada masyarakat melalui metode diskusi, ceramah keagamaan, khutbah Jumat, dan lain-lain.