Relationship between Service Quality and Behavioral Intentions: The Mediating Effect of Customer Satisfaction. ETIKONOMI, [S. l.], v. 16, n. 2, p. 125–144, 2017. DOI: 10.15408/etk.v16i2.5537. Disponível em: https://journal.uinjkt.ac.id/etikonomi/article/view/5537. Acesso em: 19 feb. 2026.