Role of Financial Literacy and Saving Habits on Fintech Adoption post Covid-19

Authors

  • Deni Pandu Nugraha Hungarian University of Agriculture and Life Sciences https://orcid.org/0000-0001-8138-1420
  • Budi Setiawan Faculty of Economics, Universitas Indo Global Mandiri
  • Emilda Emilda Faculty of Economics, Universitas Indo Global Mandiri
  • Muhammad Masyhuri Doctoral School of Business Administration, University of Pecs
  • Mac Nhu Quynh Vietnam Chamber of Commerce and Industry
  • Robert Jeyakumar Nathan Faculty of Business, Multimedia University
  • Maria Fekete‐Farkas Institute of Agricultural and Food Economics, The Hungarian University of Agriculture and Life Sciences,
  • István Hágen Institute of Rural Development and Sustainable Economy, Hungarian University of Agriculture and Life Sciences

DOI:

https://doi.org/10.15408/etk.v23i1.37856

Keywords:

behavioral intention, consumer behavior, TAM, fintech, habits

Abstract

Research Originality: This research paper enriches existing literature on drivers of fintech adoption, including the impact of perceived trust, individual innovativeness, savings habits, and government support on Indonesian users' post-COVID-19 pandemic fintech adoption intentions.

Research Objectives: This study examines the impact of post-covid changes in people's behaviour, savings habits and accelerated financial literacy on strengthening Technology Adoption Model (TAM) among Indonesian fintech users.

Research Methods: The researchers surveyed 536 people living in Indonesia. The data was analysed using structural equation modelling with moderator variables.

Empirical Results: It found that ease of use, usefulness, trust and personal innovativeness are key drivers of adoption intentions. The research also found that savings habits significantly increase the influence of government support on fintech adoption.

Implications: This research has two important implications. First, digital finance companies should further improve fintech app service quality and security. Second, the government should also encourage the expansion of a fintech-based startup ecosystem by providing regulatory support to accelerate the progress of Indonesia's digital finance industry.

JEL Classification: M21, G23, O36

How to Cite:

Nugraha, D. P., Setiawan, B., Emilda, E., Masyhuri, M., Quynh, M. N., Nathan, R. J., Fekete-Farkas, M., & Hagen, I. (2024). Role of Financial Literacy and Saving Habits on Fintech Adoption post Covid-19. Etikonomi, 23(1), 63 – 80. https://doi.org/10.15408/etk.v23i1.37856.

Downloads

Download data is not yet available.

Author Biographies

  • Deni Pandu Nugraha, Hungarian University of Agriculture and Life Sciences
    PhD student Doctoral School of Economic and Regional Sciences
  • Budi Setiawan, Faculty of Economics, Universitas Indo Global Mandiri

    Budi Setiawan is a lecturer at Indo Global Mandiri University, Palembang and Co-founder of Victory Sriwijaya Education. He has 9 years of experience in finance, investment, and marketing from national and multinational companies. He is passionate about financial inclusion, financial technology (fintech), Islamic finance, and social business. In 2019, he was selected as a participant in the research training in Banking and Finance program at the University of Limoges (France), and Economic research methodology workshop at SGH Warsaw School of Economics (Poland) in 2022, sponsored by the European Union. Budi is currently a PhD Student in Doctoral School of Economic and Regional Sciences at Hungarian University of Agriculture and Life Sciences (former Szent Istvan University, Hungary) under Stipendium Hungaricum Programme. He currently serves as the head of the Literacy and Research Department at Masyarakat Ekonomi Syariah (MES) in Hungary. Budi has published and reviewed several papers in reputable journals indexed by Scopus, ABDC journal, and Web of Science. Email: budi.setiawan@uigm.ac.id Orcid: https://orcid.org/0000-0003-4297-0649

  • Emilda Emilda, Faculty of Economics, Universitas Indo Global Mandiri

    Emilda is a lecturer at Indo Global Mandiri University, Palembang, Indonesia. She graduated from Gadjah Mada University with a master’s degree in Master Business Administration (M.B.A). Her research interests in finance, especially corporate finance, capital markets, and behavioral finance. She also holds the Professional Certified Finance (Certified Financial Planner) from FPSB USA. She has work experience as a business consultant and financial staff at a futures brokerage and contractor company.

  • Muhammad Masyhuri, Doctoral School of Business Administration, University of Pecs

    Muhammad Masyhuri is a lecturer in management at STIE GICI Business School, West Jawa, Indonesia. He is currently a PhD candidate at the Doctoral School of Business Administration, Faculty of Business and Economics, University of Pecs, Hungary. In addition to his academic work, he has more than 15 years of experience in corporate governance of listed companies in Indonesia. His research interests include corporate governance, SMEs, entrepreneurship, competitiveness, capital market, investor-finance relations and other business topics.

    Email: masyhuri.muhammad@pte.hu  

    Orcid: https://orcid.org/0000-0003-3383-5517

  • Mac Nhu Quynh, Vietnam Chamber of Commerce and Industry
    Dr Mac Nhu Quynh is the Deputy Director General at the Department of Planning and General Affairs, with Vietnam Chamber of Commerce and Industry (VCCI), headquartered in Hanoi. She organises and participates in industrial linked activities between the industry, private entities, and government institutions in Vietnam
  • Robert Jeyakumar Nathan, Faculty of Business, Multimedia University

    Assoc Prof Dr Robert Jeyakumar Nathan is attached to the Faculty of Business at Multimedia University, Malaysia. He conducts academic courses and research projects in the field of Marketing, Electronic Commerce, Design Thinking, and Innovation.

  • Maria Fekete‐Farkas, Institute of Agricultural and Food Economics, The Hungarian University of Agriculture and Life Sciences,
    Prof. Maria Fekete‑Farkas is an economist, and a full professor of Microeconomics at the Hungarian University of Agriculture and Life Sciences, Institute of Agricultural and Food Economics. Her research areas are sustainable development and corporate sustainability, digitalization, new market structures and pricing, economics of resources, behavior economics, social media, economic, social and environment aspects of climate change. She is a member of the organizing committees of several international conferences and serves certain international journals as a member of the editorial board, reviewer, and author
  • István Hágen, Institute of Rural Development and Sustainable Economy, Hungarian University of Agriculture and Life Sciences

    Assoc. Prof. István Zsombor Hágen is a member of the Public Board of the Hungarian Academy of Sciences of the Department of Economics and Law, the Subcommittee of Management and Organizational Sciences, the Academic Committee of the Hungarian Academy of Sciences in Miskolc, the Expert Committee on Agriculture, and the Working Committee on Horticulture. He is the chairman of the Miskolc Academic Committee of the Hungarian Academy of Sciences, the Expert Committee of Economics, Business Regulation, and Information Management. Member of the Hungarian Economic Society, the Hungarian Controlling Association.

References

Abraham, C. H., Boadi-Kusi, B., Morny, E. K. A., & Agyekum, P. (2022). Smartphone Usage Among People Living with Severe Visual Impairment and Blindness. Assistive Technology, 34(5), 611–618.

Alalwan, A. A., Dwivedi, Y. K., & Rana, N. P. (2017). Factors Influencing Adoption of Mobile Banking by Jordanian Bank Customers: Extending UTAUT2 with Trust. International Journal of Information Management, 37(3), 99–110. https://doi.org/10.1016/j.ijinfomgt.2017.01.002.

Anand, S., & Mishra, K. (2022). Identifying Potential Millennial Customers for Financial Institutions Using SVM. Journal of Financial Services Marketing, 27(4), 335–345. https://doi.org/10.1057/s41264-021-00128-7.

Arghashi, V., & Yuksel, C. A. (2022). Interactivity, Inspiration, and Perceived Usefulness! How Retailers’ AR-apps Improve Consumer Engagement Through Flow. Journal of Retailing and Consumer Services, 64, 102756. https://doi.org/10.1016/j.jretconser.2021.102756.

Asian Development Bank. (2020). Innovate Indonesia: Unlocking Growth Through Technological Transformation. Philippines: Asian Development Bank.

Bollaert, H., Lopez-de-Silanes, F., & Schwienbacher, A. (2021). Fintech and Access to Finance. Journal of Corporate Finance, 68, 101941. https://doi.org/10.1016/j.jcorpfin.2021.101941.

Carroll, N., & Conboy, K. (2020). Normalising the “New Normal”: Changing Tech-driven Work Practices Under Pandemic Time Pressure. International Journal of Information Management, 55, 102186. https://doi.org/10.1016/j.ijinfomgt.2020.102186.

Chan, R., Troshani, I., Rao Hill, S., & Hoffmann, A. (2022). Towards an Understanding of Consumers’ FinTech Adoption: The Case of Open Banking. International Journal of Bank Marketing, 40(4), 886–917. https://doi.org/10.1108/IJBM-08-2021-0397.

Chen, L., & Aklikokou, A. K. (2020). Determinants of E-Government Adoption: Testing The Mediating Effects of Perceived Usefulness and Perceived Ease of Use. International Journal of Public Administration, 43(10), 850–865.

Chen, Y., Dong, Y., Hu, J., & Huang, Y. (2022). Does FinTech Reduce Human Biases? Evidence from Two Quasi-Experiments. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.4312010.

Cheung, G. W., Cooper-Thomas, H. D., Lau, R. S., & Wang, L. C. (2023). Reporting Reliability, Convergent and Discriminant Validity with Structural Equation Modeling: A Review and Best-Practice Recommendations. Asia Pacific Journal of Management, 1–39.

Ciftci, O., Berezina, K., & Kang, M. (2021). Effect of Personal Innovativeness on Technology Adoption in Hospitality and Tourism: Meta-analysis. In W. Wörndl, C. Koo, & J. L. Stienmetz (Eds.), Information and Communication Technologies in Tourism 2021 (pp. 162–174). Springer International Publishing. https://doi.org/10.1007/978-3-030-65785-7_14.

Cruvinel, E., P Richter, K., S Scheuermann, T., M Machado, N., Mayo, M. S., R Brown, A., & L Nollen, N. (2022). The impact of COVID-19 on income and employment and willingness to become vaccinated among African Americans enrolled in a smoking cessation randomized trial. Vaccine, 40(12), 1712–1716. https://doi.org/10.1016/j.vaccine.2022.01.064.

Daragmeh, A., Lentner, C., & Sági, J. (2021). FinTech payments in the era of COVID-19: Factors influencing behavioral intentions of “Generation X” in Hungary to use mobile payment. Journal of Behavioral and Experimental Finance, 32, 100574. https://doi.org/10.1016/j.jbef.2021.100574.

Das, A., & Das, D. (2020). Perception, Adoption, and Pattern of Usage of FinTech Services by Bank Customers: Evidence from Hojai District of Assam. Emerging Economy Studies, 6(1), 7–22. https://doi.org/10.1177/2394901520907728.

Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User Acceptance of Computer Technology: A Comparison of Two Theoretical Models. Management Science, 35(8), 982–1003. https://doi.org/10.1287/mnsc.35.8.982.

Demirgüç-Kunt, A., Klapper, L., Singer, D., & Ansar, S. (2021). Financial Inclusion, Digital Payments, and Resilience in the Age of Covid-19. The Global Findex Database 2021, 225. https://doi.org/10.1596/978-1-4648-1897-4.

Fu, J., & Mishra, M. (2022). Fintech in the Time of COVID−19: Technological Adoption During Crises. Journal of Financial Intermediation, 50, 100945. https://doi.org/10.1016/j.jfi.2021.100945.

Goo, J. J., & Heo, J.-Y. (2020). The Impact of the Regulatory Sandbox on the Fintech Industry, with a Discussion on the Relation between Regulatory Sandboxes and Open Innovation. Journal of Open Innovation: Technology, Market, and Complexity, 6(2), 43. https://doi.org/10.3390/joitmc6020043.

Granić, A., & Marangunić, N. (2019). Technology Acceptance Model in Educational Context: A Systematic Literature Review. British Journal of Educational Technology, 50(5), 2572–2593. https://doi.org/10.1111/bjet.12864.

Hair, J. F., Howard, M. C., & Nitzl, C. (2020a). Assessing Measurement Model Quality in PLS-SEM using Confirmatory Composite Analysis. Journal of Business Research, 109, 101–110. https://doi.org/10.1016/j.jbusres.2019.11.069.

Hair, J. F., Howard, M. C., & Nitzl, C. (2020b). Assessing Measurement Model Quality in PLS-SEM using Confirmatory Composite Analysis. Journal of Business Research, 109, 101–110. https://doi.org/10.1016/j.jbusres.2019.11.069.

Hair Jr, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., Ray, S., Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2021). Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R: A Workbook. Berlin: Springer Nature.

Hasan, Md. M., Yajuan, L., & Khan, S. (2022). Promoting China’s Inclusive Finance Through Digital Financial Services. Global Business Review, 23(4), 984–1006. https://doi.org/10.1177/0972150919895348.

Hasan, R., Ashfaq, M., & Shao, L. (2021). Evaluating Drivers of Fintech Adoption in the Netherlands. Global Business Review, In-press. https://doi.org/10.1177/09721509211027402.

Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A New Criterion for Assessing Discriminant Validity in Variance-based Structural Equation Modeling. Journal of the Academy of Marketing Science, 43(1), 115–135. https://doi.org/10.1007/s11747-014-0403-8.

Holdack, E., Lurie-Stoyanov, K., & Fromme, H. F. (2022). The Role of Perceived Enjoyment and Perceived Informativeness in Assessing the Acceptance of AR Wearables. Journal of Retailing and Consumer Services, 65, 102259. https://doi.org/10.1016/j.jretconser.2020.102259.

Islam, M. A., Saidin, Z. H., Ayub, M. A., & Islam, M. S. (2022). Modelling Behavioral Intention to Buy Apartments in Bangladesh: An Extended Theory of Planned Behavior (TPB). Heliyon, 8(9), e10519. https://doi.org/10.1016/j.heliyon.2022.e10519.

Jünger, M., & Mietzner, M. (2020). Banking Goes Digital: The Adoption of FinTech Services by German Households. Finance Research Letters, 34, 101260.

Kim, M.-J., Chung, N., & Lee, C.-K. (2011). The Effect of Perceived Trust on Electronic Commerce: Shopping Online for Tourism Products and Services in South Korea. Tourism Management, 32(2), 256–265. https://doi.org/10.1016/j.tourman.2010.01.011.

Kock, N. (2020). Multilevel Analyses in PLS-SEM: An Anchor-Factorial with Variation Diffusion Approach. Data Analysis Perspectives Journal, 1(2), 1–6.

Kuzior, A., Didenko, I., Vorontsova, A., Lyeonov, S., & Brożek, P. (2022). Managing Educational Determinants of Financial Inclusion as a Key Factor of Sustainable Development: Logit-Probit Modeling. Polish Journal of Management Studies, 26(2), 265–279. https://doi.org/10.17512/pjms.2022.26.2.16.

Liébana-Cabanillas, F., Sánchez-Fernández, J., & Muñoz-Leiva, F. (2014). Antecedents of the Adoption of the New Mobile Payment Systems: The Moderating Effect of Age. Computers in Human Behavior, 35, 464–478. https://doi.org/10.1016/j.chb.2014.03.022.

Lusardi, A. (2019). Financial Literacy and the Need for Financial Education: Evidence and Implications. Swiss Journal of Economics and Statistics, 155(1), 1. https://doi.org/10.1186/s41937-019-0027-5.

Malik, A. N. A., & Annuar, S. N. S. (2021). The Effect of Perceived Usefulness, Perceived Ease of Use, Reward, and Perceived Risk toward E-Wallet Usage Intention. In Bilgin, M. H., Danis, H., & Demir, E. (Eds.), Eurasian Business and Economics Perspectives (Vol. 17, pp. 115–130). Berlin: Springer International Publishing.

Mangin, J.-P. L., Bourgault, N., & Porral, C. C. (2014). The Moderating Role of Risk, Security and Trust Applied to The TAM Model in The Offer of Banking Financial Services in Canada. Journal of Internet Banking and Commerce,19(2), 1-21.

Meyliana, M., Fernando, E., & others. (2019). The Influence of Perceived Risk and Trust in Adoption of Fintech Services in Indonesia. CommIT (Communication and Information Technology) Journal, 13(1), 31-37.

Morgan, P. J., & Trinh, L. Q. (2019). Fintech and Financial Literacy in the Lao PDR. ADBI Working Paper Series 933. Tokyo: Asian Development Bank Institute.

Nathan, R. J., Setiawan, B., & Quynh, M. N. (2022). Fintech and Financial Health in Vietnam during the COVID-19 Pandemic: In-Depth Descriptive Analysis. Journal of Risk and Financial Management, 15(3), 125. https://doi.org/10.3390/jrfm15030125.

Nguyen-Viet, B., & Ngoc Huynh, K. (2021). Empirical Analysis of Internet Banking Adoption in Vietnam. Cogent Economics & Finance, 9(1), 1992876. https://doi.org/10.1080/23322039.2021.1992876.

Pazarbasioglu, C., Mora, A. G., Uttamchandani, M., Natarajan, H., Feyen, E., & Saal, M. (2020). Digital Financial Services. Washington: World Bank.

Savitha, B., & Hawaldar, I. T. (2022). What Motivates Individuals to Use FinTech Budgeting Applications? Evidence from India During the covid-19 pandemic. Cogent Economics & Finance, 10(1), 2127482.

Sciarelli, M., Prisco, A., Gheith, M. H., & Muto, V. (2022). Factors Affecting the Adoption of Blockchain Technology in Innovative Italian Companies: An Extended TAM Approach. Journal of Strategy and Management, 15(3), 495–507. https://doi.org/10.1108/JSMA-02-2021-0054.

Setiawan, B., Pandu, N. D., Ahmed, A. M., Emilda, E., & Nathan, R. J. (2023). What Drives Individuals to Adopt Fintech: Extended TAM Model with Gender as Moderating Variable. Jurnal Minds: Manajemen Ide Dan Inspirasi, 10(1), 1–16. https://doi.org/10.24252/minds.v10i1.35081.

Setiawan, B., Phan, T. D., Medina, J., Wieriks, M., Nathan, R. J., & Fekete-Farkas, M. (2023). Quest for Financial Inclusion via Digital Financial Services (Fintech) During COVID-19 Pandemic: Case Study of Women in Indonesia. Journal of Financial Services Marketing. https://doi.org/10.1057/s41264-023-00217-9.

Singh, N., & Sinha, N. (2020). How Perceived Trust Mediates Merchant’s Intention to Use a Mobile Wallet Technology. Journal of Retailing and Consumer Services, 52, 101894. https://doi.org/10.1016/j.jretconser.2019.101894.

Suler, P., Palmer, L., & Bilan, S. (2021). Internet of Things Sensing Networks, Digitized Mass Production, and Sustainable Organizational Performance in Cyber-Physical System-based Smart Factories. Journal of Self-Governance and Management Economics, 9(2), 42–51. https://doi.org/DOI:10.22381/jsme9220214.

Teka, B. M. (2020). Factors Affecting Bank Customers Usage of Electronic Banking in Ethiopia: Application of Structural Equation Modeling (SEM). Cogent Economics & Finance, 8(1), 1762285. https://doi.org/10.1080/23322039.2020.1762285.

Tok, Y. W., & Heng, D. (2022). Fintech: Financial Inclusion or Exclusion? Washington: International Monetary Fund.

United Nations Secretary-General’s Special Advocate for Inclusive Finance for Development. (2019). Financial Inclusion Building on 10 Years of Progress [Annual Report]. United Nations. https://media.un.org/en/asset/k10/k10pkag2m8

Venkatesh, Morris, Davis, & Davis. (2003). User Acceptance of Information Technology: Toward a Unified View. MIS Quarterly, 27(3), 425. https://doi.org/10.2307/30036540.

Yang, T., & Zhang, X. (2022a). FinTech Adoption and Financial Inclusion: Evidence from Household Consumption in China. Journal of Banking & Finance, 145, 106668. https://doi.org/10.1016/j.jbankfin.2022.106668.

Yang, T., & Zhang, X. (2022b). FinTech Adoption and Financial Inclusion: Evidence from Household Consumption in China. Journal of Banking & Finance, 145, 106668. https://doi.org/10.1016/j.jbankfin.2022.106668.

Yoshino, N., Morgan, P. J., & Long, T. Q. (2020). Financial Literacy and Fintech Adoption in Japan. ADBI Working Paper Series.

Zhang, T., Lu, C., & Kizildag, M. (2018). Banking “on-the-go”: Examining Consumers’ Adoption of Mobile Banking Services. International Journal of Quality and Service Sciences, 10(3), 279–295. https://doi.org/10.1108/IJQSS-07-2017-0067.

Downloads

Published

2024-04-11

Issue

Section

Articles

How to Cite

Role of Financial Literacy and Saving Habits on Fintech Adoption post Covid-19. (2024). ETIKONOMI, 23(1), 63-80. https://doi.org/10.15408/etk.v23i1.37856