Customer Relationship Management dan Pengaruhnya Terhadap Loyalitas Nasabah Bank: Studi Pada Bank Muamalat Indonesia. Esensi: Jurnal Bisnis dan Manajemen, [S. l.], v. 5, n. 1, 2015. DOI: 10.15408/ess.v5i1.2332. Disponível em: https://journal.uinjkt.ac.id/esensi/article/view/2332. Acesso em: 1 apr. 2026.