Passenger Loyalty Analysis: Case Study on Indonesian Commuter Trains. Esensi: Jurnal Bisnis dan Manajemen, [S. l.], v. 10, n. 1, p. 119–134, 2020. DOI: 10.15408/ess.v10i1.12556. Disponível em: https://journal.uinjkt.ac.id/esensi/article/view/12556. Acesso em: 26 jan. 2026.