Pengembangan Electronic Customer Relationship Management Berbasis Web untuk Peningkatan Loyalitas Pelanggan. Applied Information System and Management (AISM), [S. l.], v. 4, n. 1, p. 45–50, 2021. DOI: 10.15408/aism.v4i1.14513. Disponível em: https://journal.uinjkt.ac.id/aism/article/view/14513. Acesso em: 14 oct. 2025.