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Vol 17, No 1 (2018) National Health Insurance, Profitability, and Service Quality: Case Study at the Private Hospital in West Java Abstract  PDF
Andriyani Rahmah Fahriati
 
Vol 16, No 2 (2017) Relationship between Service Quality and Behavioral Intentions: The Mediating Effect of Customer Satisfaction Abstract  PDF
Azman Ismail, Ilyani Ranian Rose, Rabaah Tudin, Norazryana Mat Dawi
 
Vol. 12, No. 1, April 2013 PENGARUH KUALITAS PELAYANAN SDM BANK SYARIAH TERHADAP KEPUASAN NASABAH: STUDI PADA BPRS BERKAH RAMADHAN Abstract  PDF
Hermanto Hermanto
 
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